- Experiencia
- 1+ yrs
- Salario
- USD 40,000 – USD 55,000 / year
- Vacantes
- 1
- Al corriente
- hace 1 hora
- Work mode
- En la oficina
- Eligibility
- Candidates must be legally eligible to work in the United States and available for a rotating on-call schedule.
- Resume
- Required to apply
Where you'll work
Descripción del trabajo
About CubX
CubX Inc. is a rapidly expanding managed services provider that supports business clients across the country with secure, modern IT services. In this Tier 1 IT Support Engineer role, you will help keep client systems running smoothly through everyday support work and involvement in IT initiatives. You’ll be part of a team that emphasizes collaboration, new ideas, proactive troubleshooting, and continuous development.
Why Work Here
CubX treats clients as partners, not just as service requests, and aims to deliver thoughtful support with a personal approach. The team values creative thinking, staying ahead of problems, and maintaining a workplace that is both productive and balanced.
Responsibilities
- Handle daily helpdesk requests for users on Windows, macOS, and mobile devices.
- Organize, monitor, and work through the ticket queue efficiently.
- Complete Tier 1 Microsoft 365 tasks such as account administration, device enrollment, and group changes.
- Diagnose and resolve common desktop, hardware, and basic network issues.
- Keep ticket notes accurate, complete, and current.
- Support employee onboarding, workstation setup, and small-scale internal tasks.
- Communicate with clients in a clear, professional, and helpful manner.
- Take part in occasional after-hours or on-call support rotations.
- Spot possible issues early and address them before they become larger problems.
Requirements
- At least 1 year of hands-on IT support experience is required; helpdesk or MSP background is strongly preferred.
- Ability to work through Tier 1 issues independently without constant oversight.
- Prior experience supporting business users in an MSP environment.
- Practical Microsoft 365 experience, including user and license management, joining devices with Entra ID or Intune, handling groups and permissions, and basic troubleshooting for Exchange, Teams, and OneDrive.
- Strong desktop support knowledge, including Windows troubleshooting, resolving common end-user issues, and supporting hardware, printers, and software installation.
- Basic networking knowledge covering DNS, DHCP, IP addressing, Wi-Fi, and common connectivity or access problems.
- Strong communication skills for interacting with end users.
- Ability to juggle and prioritize multiple support requests effectively.
- Must be eligible to work in the United States.
- Must be available for a rotating on-call schedule.
- Help desk experience is preferred.
- macOS support experience is an advantage.
- IT project experience, including onsite hardware installs, network setup, software migrations, or cloud deployment work, is a plus.
- A+, Network+, or Azure/Microsoft 365 Fundamentals certification is a plus.
Benefits
- Competitive pay in the range of $40,000 to $55,000 USD per year.
- Paid time off and company-observed holidays.
- Medical, dental, and vision insurance options.
- 401(k) retirement plan with employer matching.
- On-site gym access for employee wellness.
- Modern office space designed for collaboration.
- Ongoing learning opportunities and professional training.
- Exposure to modern and advanced technologies.
- Team events and employee recognition activities.
- A workplace culture centered on innovation and teamwork.
Additional Information
This is a full-time, on-site role based in Lakewood, New Jersey.