Hiredesk Coordinator

Role overview

The Hiredesk Coordinator at CDHorizon in Dubai is tasked with managing the full lifecycle of contract settlement work, including contract handling, negotiation support, payment recovery, and coordination with internal business teams. The position focuses on improving collection performance, resolving contract-related disputes, and contributing to major departmental projects and system rollouts.

Core duties

• Oversee business contract settlements, including review, negotiation, and recovery actions for non-standard agreements.
• Track settlement confirmations on time and work to raise overall collection efficiency.
• Follow up on long-outstanding unsettled contracts and cases where recovery has not yet been completed.
• Support payment collection efforts and resolve customer payment concerns.
• Assist business teams throughout the contract negotiation, approval, and signing stages.
• Respond to urgent business and customer situations, including conflict resolution with clients.
• Complete settlement-related tasks and monitor customer payment status to reduce delays.
• Help plan and execute special departmental projects and strategic initiatives.
• Support implementation of systems and process improvements across the department.
• Prepare accurate information for weekly and monthly operational reporting.
• Take on other tasks as assigned by management.

Qualifications and requirements

This role calls for a candidate with strong operational judgment, negotiation ability, and experience in contract-focused customer-facing work. A bachelor’s degree or higher in Business Administration, Operations Management, or a closely related discipline is required. Applicants should have at least 3 years of experience in operations management, sales operations, contract management, or a similar function. Background in construction company operations is an added advantage.

Skills and competencies

The ideal candidate should understand business contract order and settlement workflows, be able to spot operational challenges, and recommend practical solutions. Experience in customer relations, dispute handling, team coordination, data analysis, reporting, negotiation, communication, and conflict resolution is important. Team management experience will be considered a plus.

Why this role

This opportunity offers exposure to a dynamic, growing business, a collaborative work culture, room for career growth, and a competitive pay and benefits package.