Front Office Agent (m/w/d)

About the Company

Radisson Hotel Group is among the world’s largest hospitality groups, operating and developing more than 1,400 hotels across over 95 countries under ten distinct hotel brands. The group’s overarching promise is “Every Moment Matters,” delivered through its signature “Yes I Can!” service mindset.

People are at the center of the company’s success. This role offers a lively day-to-day environment with fresh challenges and plenty of action. The organization values initiative and strong teamwork, and it fosters an inclusive, supportive culture where everyone contributes to creating memorable guest experiences. Candidates are encouraged to bring their individuality and grow within one of the most dynamic hotel businesses in the world.

Role Overview

The company is looking to strengthen its team as soon as possible with a Front Office Agent / Receptionist (m/f/d) in Leipzig.

In this position, you will bring a strong commitment, a clear focus on excellent service, and genuine enthusiasm for creating positive experiences for guests within a fast-paced front office team.

Key Duties

• You will be the first point of contact for guests and will enjoy the lively atmosphere of the lobby.
• You will manage smooth check-ins and check-outs, as well as reservations, guest queries, telephone calls, and payment processing.
• You will help deliver an exceptional guest journey by supporting every stage of the stay and advising guests on local attractions, restaurants, and events.
• You should project patience, empathy, and a welcoming attitude so guests feel comfortable and well received.
• As part of the team, you will work proactively to maintain guest satisfaction and ensure the front office runs smoothly by coordinating closely with other departments.

Profile

Ideally, you bring experience from a similar role, although it is not mandatory. Strong German and English language skills are essential. You should have an eye for detail, enjoy solving problems creatively, and approach tasks with a practical, hands-on mindset. A strong service orientation, a passion for hospitality, the ability to take ownership of assigned tasks, reliability in a demanding environment, and openness to digital tools and new systems are all important. Clear and effective communication is also required.

Benefits and Additional Information

• Special team rates for you, your friends, and your family across all Radisson hotels
• 30% discount on food and beverages in all Radisson hotels
• Complimentary meals in the staff restaurant; only the taxable non-cash benefit needs to be reported
• An extra day off around your birthday
• Access to an employee benefits portal with additional discounts and regional special offers
• Referral bonus of 550 CHF/EUR net for each hire made through your recommendation
• A reward payment for every guest you enroll in the loyalty program
• One overnight stay at your hotel with dinner and breakfast for you and a companion of your choice within 4 to 6 months after joining
• Free accommodation in the hotel for the first month if you are relocating from another city
• Access to more than 2,000 online trainings through the internal Radisson Academy
• Wide-ranging career opportunities worldwide across more than 1,400 hotels
• Opportunity to gain experience in other hotels and broaden your horizons

Why Join

Joining Radisson Hotel Group means being part of a team that creates extraordinary experiences and unforgettable moments every day. The company encourages the “Yes I Can!” spirit and brings hospitality to life.

You will also find strong support for career growth, learning, and development, regardless of your background or previous experience. The workplace is designed to be inclusive, inspiring, and enjoyable, with diversity celebrated and supported through employee groups and inclusion initiatives. Ambition is valued, and employees are given room to make an impact in hospitality, in the community, and beyond.

Equal Opportunity Statement

Everyone is welcome, regardless of age, gender, ethnic origin, religion or belief, disability, sexual orientation, or identity. The employer actively supports equal opportunity and an inclusive working environment. Applications from people with severe disabilities or equivalent status are especially encouraged.