Desktop Support Officer

About the role

Centorrino Technologies (CT) describes itself as a workplace built around community, innovation, and strong customer experience. The organisation has been recognised as a Great Place to Work in 2024-2025 and as one of Australia’s Best Places to Work in the Medium & Large category for 2025, supported by an eNPS score of 68.

They are looking for a Desktop Support Officer to join the team in Howard Springs, Northern Territory. This is a permanent embedded position supporting customers in the Education Sector through hands-on, onsite technical assistance. The role involves working across a wide mix of technologies, including Macs, PCs, tablet devices, server environments, network infrastructure, and voice systems, while partnering with specialist teams to manage server and network matters.

The position is central to keeping daily operations running smoothly and contributing to a positive, collaborative customer experience.

Key responsibilities

• Keep the customer’s day-to-day technology operations running without disruption.
• Build approachable, professional relationships with end users.
• Work with teammates to identify processes that can be improved or streamlined.
• Actively ask for feedback and use it to keep improving service delivery.
• Spot requests or issues that do not yet have a defined process, then help create and implement one.
• Maintain accurate and current documentation and procedures.
• Take responsibility for everyday technical problems and coordinate with external third-party providers when needed.
• Work alongside other internal teams to achieve the best outcome for the customer.

Requirements

• Genuine enthusiasm for customer service and helping people resolve problems with computers and other devices.
• Strong interest in technology and a willingness to learn new tools, systems, and concepts.
• Calm, clear troubleshooting communication that helps explain issues and prevention steps to others.
• Positive, solution-focused attitude with a strong history of supporting others through technical challenges.
• Excellent spoken and written communication skills for dealing with a broad range of stakeholders.
• Flexibility to work extended hours or adjust schedules when unusual situations require it.

Benefits

• Comprehensive training and development support to encourage ongoing career growth.
• Access to a broad range of discounts and employee benefits.
• Choice of IT equipment, plus access to cost-price technology for personal use.
• Team events designed to celebrate achievements and strengthen workplace connections.

Additional information

CT promotes diversity and encourages every voice to be heard, with a culture focused on innovation, inclusion, variety, and people from different backgrounds.

A valid Vulnerable People Check / Working with Children Check (WWCC) and Police Check are required for this role.

This is a full-time, onsite position based in Howard Springs, Northern Territory, Australia.

The role is permanent. Salary details were not provided.