Customer Support Specialist

Role overview

This position is based at the BR-Deira Branch in Dubai and focuses on supporting banking customers with a consistently professional, service-oriented approach that reflects the bank’s image in every interaction.

Purpose of the role

The main objective is to help customers with their banking needs by providing high-quality support and maintaining a polished, customer-friendly presence at all times.

Key responsibilities

• Keep a strong customer service mindset and ensure a helpful, courteous approach throughout all interactions.
• Process, route, and log customer instructions received through different channels such as incoming mail and fax.
• Respond to general walk-in queries about products and services in a friendly way and direct customers to the correct service team when needed.
• Carry out routine administrative tasks, including drafting memos and customer letters, as well as managing filing and related office work.
• Issue cheque books and ATM cards to customers.
• Handle delivery of captured card cases linked to customer accounts.
• Provide customers with covered cards when required.
• Return dishonoured cheques to customers as part of branch operations.
• Take on any additional duties assigned by branch management from time to time.

Specialist knowledge and technical skills

• Understanding of ADIB retail and institutional banking products and services.
• Familiarity with ADIB operational policies and procedures.
• Working knowledge of UAE banking practices, regulatory expectations, and risk considerations.
• Strong awareness of regulations issued by the Central Bank of the UAE.
• Basic understanding of service quality standards.
• Knowledge of cross-selling principles.
• Comfortable using computers in a work setting.

Eligibility

This opportunity is open only to UAE Nationals.