Customer Service Officer

Role Overview

Credit Corp Financial Services (CCFS) is hiring a Customer Service Officer for its digital-first lending brand, Wizit. The business focuses on making credit more accessible while practising responsible lending and using modern technology to deliver a smooth customer experience. The role is based in Sydney CBD, within walking distance of Wynyard station and the Barangaroo precinct.

What You’ll Do

• Manage a large number of incoming customer calls and enquiries.
• Make outbound calls to customers and relevant third parties.
• Handle documentation and support application completion so cases are ready for assessment.
• Assist with verification checks for the loan verification team.
• Work toward strong customer service standards and outcomes.
• Contribute to additional initiatives that improve the customer experience.

What’s on Offer

• Training, coaching, and structured support to help you grow.
• Monthly incentives and bonus opportunities for strong service delivery.
• Hybrid work may be considered after as little as 3 months, with a pattern of 3 days in the office and 2 days working from home.
• Access to employee benefits, discounts, and wellbeing support.
• Free membership and competitive rates through the car share partner, plus novated leasing options.
• Health and wellbeing initiatives, including online fitness, 24-hour EAP support, discounted gym membership, health insurance, and eye care.
• Breakfast and fresh fruit provided in the office.
• Paid volunteer days and the option to buy extra annual leave.
• Team events and a flexible dress code ranging from smart casual to business attire.
• End-of-trip facilities with bicycle storage, showers, lockers, towels, and hair dryers.

Who We’re Looking For

We’re seeking someone with a strong customer service mindset who enjoys helping people and wants to build a career in financial services. You should bring energy, professionalism, and a willingness to learn.

Work Schedule

This is a permanent full-time position. You must be available Monday to Friday, 8:30 AM to 5:00 PM.

Inclusion

Credit Corp Financial Services values diversity and encourages applications from people of all culturally diverse backgrounds. The company also supports improved employment opportunities for Aboriginal and Torres Strait Islander peoples and welcomes applications from Aboriginal and Torres Strait Islander candidates.

Additional Information

Advertised on 03 Jul 2026 (AUS Eastern Standard Time). Applications close date was not specified.