Customer Service

Company Overview

The employer is a professional beauty and wellness provider focused on facial treatments, slimming services, and therapeutic massage.

Job Summary

This role centers on reaching out to customers by phone to drive bookings, delivering strong front-desk and customer support, handling billing and sales reconciliation, and contributing to a lively beauty and wellness setting.

Responsibilities

• Make outbound calls to prospective clients to encourage service bookings and improve customer engagement.
• Respond to customer questions and provide service that improves the overall client experience.
• Handle reception tasks such as welcoming visitors and arranging appointments in an organized way.
• Place reminder calls to confirm scheduled appointments and help reduce missed visits.
• Create and manage accurate invoices for completed services.
• Carry out end-of-day sales settlement to balance transactions and ensure financial correctness.
• Maintain a positive, outgoing approach while working in a fast-paced and demanding environment.
• Communicate clearly and develop good relationships with clients to support a friendly atmosphere.
• Show interest and enthusiasm for the beauty and aesthetic sector.

Benefits

The package includes a competitive salary along with commission and allowances.

Working Hours

• Weekdays: 11:00 am to 9:00 pm.
• Saturdays, Sundays, and Public Holidays: 10:00 am to 6:00 pm.

Off Days

• Six weekdays off and one Sunday off each month, with a replacement day off for public holidays worked.

Additional Information

This position is within a beauty and wellness company offering facial, slimming, and therapeutic massage services.