Community Assistant

Company Overview

Insight Genesis – IGAi is an AI-powered platform built on advanced predictive models that interprets human behavior and turns it into practical guidance. Its focus is on people in emerging and unbanked markets, where it delivers personalized recommendations in areas such as finance, career development, education, and health. By combining data, behavioral signals, and predictive AI, the platform aims to provide tailored advice instead of one-size-fits-all suggestions. The ecosystem supports better outcomes in financial choices, recruitment and talent planning, learning decisions, and health and wellness.

Role Summary

The Community Assistant is a full-time remote position focused on nurturing and supporting the company’s user community across digital channels. The role centers on replying to user questions, delivering helpful support, and creating a welcoming and inclusive environment for members. It also includes coordinating virtual events and community activities, collecting user feedback, and passing useful observations to internal teams to help improve products and services. The position further involves managing online community spaces, overseeing discussions, assisting with outreach efforts, and working with marketing and product teams to strengthen engagement.

Key Responsibilities

• Respond to community questions and provide timely, empathetic support to users across online channels.
• Keep digital community spaces organized, active, and moderated to maintain a positive member experience.
• Plan and support virtual events, engagement initiatives, and other community-led activities.
• Collect member feedback and communicate insights to internal teams for product and service improvement.
• Assist with outreach and growth efforts, including user onboarding and engagement campaigns.
• Coordinate closely with marketing and product teams to improve community participation and retention.

Qualifications

• Strong background in customer service and community-facing support, with an empathetic and responsive approach.
• Clear communication abilities, both written and spoken, with the ability to engage varied audiences across different channels.
• Experience coordinating events, whether online or in person, for community engagement.
• Basic outreach and sales capability to help grow the community and support onboarding initiatives.
• Comfort working independently in a remote setup, managing time well, and handling several priorities at once.
• Familiarity with digital tools, social platforms, and online community management software.
• Genuine interest in AI, emerging markets, or the platform’s focus areas, including finance, HR, education, and health, is a plus.
• Previous experience in community management, customer support, or a similar role would be advantageous.
• Commenting on and following the company’s social media channels is mentioned as an activity related to the role.