Business Development Manager

About Fresha

Fresha is an AI-driven operating platform built for the beauty, wellness, and self-care sector. It supports businesses ranging from salons and barbers to spas, medspas, fitness studios, and health practices.

Used by millions of consumers and businesses around the world, Fresha serves more than 140,000 businesses and 450,000 stylists and professionals globally, and has handled over 1 billion appointments so far. Headquartered in London, the company also operates 15 offices across North America, EMEA, and APAC.

Its marketplace helps customers find, book, and pay for services with local businesses, while merchants use an integrated platform to manage operations, software, and financial tools. The ecosystem includes appointment booking, point-of-sale, customer records, marketing automation, loyalty tools, product inventory, and team management. It also supports revenue growth through mobile booking experiences and integrations with major platforms such as Instagram, Facebook, and Google.

Role Overview

Fresha is hiring an experienced Business Development Manager to support its ambitious growth plans. This role reports to the Head of Sales for Europe and works closely with the Commercial team and prospective partners, with a primary focus on generating new business.

The position suits someone who enjoys a dynamic environment, works well independently, thrives on challenges, and wants to make a measurable impact. The London team works from the office five days a week, in a dog-friendly workspace at The Bower, 207-211 Old St, Tower, London EC1V 9NR.

What You Will Do

• Consistently meet and exceed sales KPIs and target expectations.
• Reach out to key decision-makers through calls, email, and social channels, with occasional in-person meetings when suitable.
• Showcase, position, and sell Fresha’s products and services through demos to both prospective and current partners.
• Manage the full sales journey from prospecting through to closing deals.
• Assess partner needs and business fit through cost-benefit analysis and requirement discovery.
• Work with internal teams to ensure partners receive a smooth and coordinated experience.
• Share insights on market activity and emerging industry trends.
• Respond to 100% of qualified inbound leads promptly and record all call outcomes in the CRM.
• Act as the main commercial contact for partners across all business matters.

The responsibilities listed above are not exhaustive, and additional tasks may be assigned as needed.

What We’re Looking For

• At least 2 years of successful B2B sales experience with a proven record of performance.
• Strong preference for candidates with backgrounds in SaaS, online marketplaces, or payment platforms.
• A proactive, hunter-style approach with strong relationship-building ability.
• Excellent organisation, prioritisation, multitasking, and time management skills.
• A naturally curious mindset and a willingness to keep learning and developing.

Additional Advantage

• Fluency in English plus another language is a plus.
• Previous exposure to the beauty and wellness industry is beneficial.

Interview Process

• Screening call with a Talent Team member via video, lasting 30 minutes.
• Skills and experience discussion with Team Leads, conducted by video or in person, lasting 30 minutes.
• In-person presentation with the General Manager for the UK & Ireland and Team Leads, lasting 60 minutes.

The company aims to complete the interview process and share feedback within 2 weeks. Applications are reviewed manually by the talent team, and while responses are typically provided within 7 days, high volume may occasionally extend this timeline.

Inclusive Workforce

Fresha is committed to building an environment where people from all backgrounds feel welcome, included, and empowered to contribute.

All applicants are considered fairly and without discrimination based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other protected characteristic applicable in the candidate’s location.

If you need accessibility adjustments for the interview process or after joining, you can let the team know so support can be arranged.

Hiring Technology Notice

Artificial intelligence tools may be used to support parts of recruitment, such as application review, resume analysis, response assessment, and identification of potential inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment, and final hiring decisions are made by people. For details on how data is processed, candidates may contact the company directly.