Associate Field Service Technician

Role overview

This position focuses on installing, troubleshooting, and maintaining product hardware and software, primarily at customer sites. The role also includes scheduled inspections, cleaning, routine servicing, and minor repairs within a defined territory. You will check products for proper operation, address issues found during inspection, escalate when required, and coordinate service visits while ensuring all required documentation is completed. A strong customer-service mindset is important, as the job involves helping customers understand product usage and maintaining satisfaction with service delivery.

Key responsibilities

• Build working knowledge of field service methods, tools, and standard procedures.
• Support incident resolution by using diagnostic tools to investigate hardware and software faults, with supervision or alongside experienced technicians.
• Carry out component-level hardware repairs where needed.
• Clean and fine-tune mechanical parts.
• Install and configure relevant software.
• Perform scheduled preventive maintenance checks according to documented guidelines.
• Replenish consumables when instructed.
• Handle IMAC/R activities, including installing, moving, adding, changing, and removing hardware and software.
• Train customers on how to use and operate installed systems.
• Take part in ongoing training through on-the-job, classroom, and web-based learning.
• Contribute to initiatives aimed at meeting agreed performance targets.
• Assist with special assignments and project work as needed.

Requirements

• Educational qualification or an equivalent work background is required.
• At least 1 to 2 years of relevant experience in field services, or a comparable mix of education and experience.
• Strong written and spoken communication skills.
• Valid driver's license and a driving record that meets fleet eligibility standards.

About the employer

The employer is a global technology organization with a workforce of more than 23,000 people across 130+ countries, focused on delivering secure and personalized consumer experiences that connect people to commerce. The company culture emphasizes collaboration, decisive action, urgency, adaptability, and accountability.

Equal opportunity and recruitment notice

The organization is committed to equal employment opportunities and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability.

Recruitment agencies are asked not to send resumes directly, and the company is not responsible for fees arising from unsolicited submissions.

Legal entity note

Because the company operates through multiple locations and legal entities, the exact hiring entity may differ depending on the candidate and offer arrangement.