Academic Support Officer

About the organisation

Acknowledge Education is beginning a new phase of growth, backed by refreshed leadership and a stronger emphasis on innovation, student outcomes, and expansion. Building on a 139-year history, the organisation supports higher education and VET across Australia, with programs in health and community services, social work, engineering design and construction, hospitality, and the Victorian Certificate of Education (VCE). It operates campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide, and supports more than 8,000 students each year.

With a renewed focus on academic direction, stronger industry links, and investment in its people, the organisation offers an opportunity to contribute to a fast-moving environment with real momentum.

Role overview

The Academic Support Officer will help students strengthen academic skills, improve communication, and better understand academic integrity. This role works closely with Course Coordinators and teaching staff to identify learner needs, run workshops, and manage academic misconduct matters in line with organisational policy.

Key duties

• Run workshops focused on academic skills development and academic integrity.
• Work with referred students by creating learning plans and monitoring progress.
• Handle academic misconduct cases according to policy and procedure.
• Partner with academic staff to improve learning outcomes for students.
• Support ongoing service improvement and provide updates on student support activity.
• Direct students to suitable internal support services when required.

About you

You should bring strong communication and people skills, along with solid time management and the ability to organise priorities effectively. Comfort with technology and learning platforms is important, as is the ability to work both independently and collaboratively. Experience supporting students from diverse cultural and linguistic backgrounds is valued. You will also need to be proficient in Word, PowerPoint, and Excel, and hold a Master’s degree in TESOL, Education, or a closely related discipline.

Desirable experience

Prior experience in academic support or tertiary-level teaching will be an advantage. A sound understanding of academic integrity principles and student learning needs is also desirable.

Benefits and additional information

• Opportunities to grow within the organisation.
• An annual professional development allowance of $1,500.
• A supportive, student-focused team environment.
• Access to health insurance discounts through Bupa.
• The pace and agility of a private education provider where decisions can be implemented quickly.
• The organisation is part of the UP Education group, a leading education provider.

Equal opportunity and inclusion

The employer welcomes applications from people with a wide range of identities and perspectives and is committed to building a fair, consistent, and inclusive recruitment process. A commitment to equity and diversity is embedded in the workplace culture.

Privacy and diversity questions

Questions about identity are used to help the organisation understand the diversity of people interested in working there and to attract applicants whose experiences and perspectives reflect the diversity of the student body.