Samuel NCAMIHIGO

About

Experienced secretary and customer care professional with 5+ years of experience supporting offices, handling client services, and coordinating administrative tasks. Strong in teamwork, customer service, and communication, with a background in ICT and CRM training.

Experience

• Secretary and Customer Care assistant
  District Bugesera/Government institution
  Jan 2014 – Oct 2020
• Community Volunteer
  World Vision Canada-Rwanda
  Dec 2012 – Jan 2014

Education

• A2 Diploma in Secretarial Studies
  APEBU Nyamata
  Secretarial Studies · 2009 – 2011
• Ordinary Level Education
  MUSENYI Secondary School
  2006 – 2008
• Primary Education
  Rulindo Primary School
  2000 – 2005

Skills

• Leadership
• Problem Solving
• Teamwork
• Sales
• CRM
• Customer Service
• English
• French
• Office automation
• Swahili
• Secretary
• Ict
• Kinyarwanda

Courses & certifications

• Customer and Quality Service Delivery Training · Rwanda, Muhanga District
• Office Maintenance and Automation with Introduction to Customer Relationship Management (CRM) · WORKFROCE Development Funds Scholarship in World Wide E-Learning Campus

🗣️ Languages

• Kinyarwanda · Native
• Swahili · Intermediate
• French · Intermediate
• English · Intermediate

⚽ Extracurricular activities

• Chief of Class

  Served as class chief from S4 to S6.

🤝 Volunteering

• World Vision Canada-Rwanda · Community Volunteer · 2012

  Helped vulnerable people and orphaned children by reporting on their life situations and education facilities.