Vice President, Client Operations

About the Company

WPP is a global partner for brands seeking growth, combining strong talent, data intelligence, and partnerships through its agentic marketing platform, WPP Open, to help clients adapt to change and achieve meaningful business outcomes.

WPP Media is WPP’s AI-led media business unit, integrating media, data, and partnerships to deliver personalised creative work at scale. Through WPP Open and Open Intelligence, clients can clearly understand how and why their media investment is delivering results.

This position sits within Media Futures Group, a major WPP Media brand built as a bespoke global solution for Google. The team operates under the WPP and WPP Media structure and focuses on data-led media, creative strategy, digital marketing, and AI-enabled advertising for Google’s marketing needs.

Role Overview

We are looking for an accomplished, resilient, and emotionally intelligent Vice President of Client Operations to shape and strengthen the operational and commercial structure across the Asia-Pacific region.

Located at the Singapore APAC headquarters, this role serves as the operational centre of the regional client business. The scope spans Australia, China, Japan, India, Korea, Taiwan, and Singapore, supporting a workforce of about 450 professionals.

Working closely with the APAC Client President, you will guide a specialist team of 15 operations professionals. Your focus will be on improving profitability, building reliable campaign delivery processes with strong AI adoption, and raising operational performance across varied and complex markets.

Commercial Management and Strategy

• Shape, own, and roll out the region’s commercial agreements and operating strategy.
• Ensure client objectives are aligned with the agency’s need for financial resilience, revenue expansion, and margin improvement.
• Handle sophisticated commercial discussions and confirm that staffing and resourcing plans remain financially sound and well-optimised.

Workflow Management and Risk Control

• Design and supervise the full campaign delivery process across APAC in line with global standards and best practices.
• Spot, control, and reduce revenue exposure, operational blockers, and campaign issues.
• Promote the use of AI tools and automation in everyday processes to make campaign execution more future-ready.

Operational Improvement and Innovation

• Continuously identify practical, flexible ways of working that save time and improve output quality.
• Refine team structures and processes while protecting commercial performance and client delivery standards.
• Lead regional change initiatives so local markets can adopt and succeed within new operating models.

Team Leadership and Stakeholder Management

• Lead, coach, and energise a regional team of 15 operations specialists, building a culture of high performance, positivity, and ongoing improvement.
• Work effectively within a complex global matrix, ensuring regional realities are balanced with worldwide strategic priorities.

Key Performance Indicators

• Commercial health: attainment of regional profitability goals, margin growth, and successful renewals.
• Operational excellence: fewer campaign errors and incidents, plus successful deployment of time-saving AI-based automation.
• Team and leadership: strong retention, positive engagement results, and effective resolution of market-level escalations.
• Client satisfaction: improved client ratings related to operations, agility, and resource planning.

Experience and Core Skills

This role requires more than 15 years of senior-level experience in media agencies supporting large multinational clients.

You should have a deep working knowledge of the APAC media environment and the cultural nuances that come with operating across diverse markets.

Expected strengths include advanced project management, change leadership, process design and execution, commercial negotiation, and business strategy.

You should also be a strong problem-solver who can address complex escalations calmly and positively.

Excellent presentation and communication skills are essential, including the ability to turn complex operational information into clear recommendations for senior stakeholders.

Leadership Style and Emotional Intelligence

• You lead with empathy while still making firm decisions when needed for the business.
• You can anticipate people-related challenges and respond with high emotional intelligence.
• You are motivated by helping others grow, removing obstacles for your team, and remaining steady during demanding periods.

Life at WPP Media

WPP Media promotes a culture of excellence, optimism, and ongoing development. Employees are encouraged to collaborate across the global WPP and WPP Media networks, build meaningful professional relationships, and stay close to the evolving edge of marketing and advertising.

The company fosters a transparent and respectful environment where people feel included and have room to grow. Team celebrations, employee resource groups, in-office events, and shared learning moments are part of the culture.

Benefits include medical coverage, group retirement plans, vision and dental insurance, generous paid time off, partner discounts, and mental health awareness days. Benefits can vary depending on office and country.

Additional Information

WPP Media is an equal opportunity employer and evaluates candidates without discrimination. The company believes creativity and collaboration are strongest when teams work together, which is why it follows a hybrid model with teams in the office about four days each week. If you need flexibility or accommodations, you can discuss this during the interview process.

Only shortlisted candidates will be contacted. Please note that the privacy notice applies to the handling of your information.