Transportation Representative, Amazon Freight, IN

Role overview

The Transportation Operations Center (TOC) acts as Amazon’s control tower for transportation execution across the supply chain. It supports multiple regions, including North America, India, and Europe, to help ensure freight moves on schedule from vendors to fulfillment centers and from fulfillment centers to carrier hubs. When disruptions occur, the team works to identify the issue, coordinate with the right stakeholders, and keep operations moving.

Beyond immediate problem-solving, TOC also studies recurring exceptions in the network, analyzes data patterns, and recommends or implements process improvements and automation to make transportation operations more efficient. The role has a direct impact on the company’s ability to deliver on time.

What this role covers

As a Trans Ops Specialist, you will manage information flow between carriers, hubs, warehouses, and other internal teams, while resolving issues that may affect customer experience or operational continuity. The position supports both inbound and outbound transportation activities.

Inbound work focuses on vendor, carrier, and fulfillment center coordination so freight is picked up and delivered by the scheduled appointment. Outbound work focuses on moving freight from fulfillment centers to carrier hubs and onward so customer orders can be delivered as promised.

Responsibilities

• Coordinate with external parties such as carriers and vendors, as well as internal teams including retail, finance, software support, and fulfillment centers.
• Collect and work with information from multiple databases and tools, including Excel, Access, SQL, and other data systems, and use it for ad hoc analysis and reporting.
• Build, interpret, and use performance metrics that help improve business outcomes.
• Define or clarify business and functional requirements for technology teams that support TOC systems and tools.
• Evaluate trends quickly, understand their operational impact, and make sound decisions based on available data.
• Escalate data issues, variances, and operational blockers to the appropriate owners and teams, then track them through resolution.
• Work under tight timelines and prioritize tasks to meet critical business needs while tracking and measuring completed work.
• Prepare clear verbal and written updates, including weekly summaries of findings and deviations from targets, and present them in review meetings.
• Support real-time customer experience in a 24x7 operating environment.

Requirements

• Strong written and spoken communication skills.
• Ability to understand logistics operations and work with operational data.
• Capability to analyze information, identify trends, and act promptly.
• Basic technical skills.
• Comfort working in a 24x7 shift-based environment.

Preferred qualifications

• Good working knowledge of Excel for cleaning data and preparing business reports.

Additional information

The organization values an inclusive workplace and provides accommodation support during the hiring process for candidates who need adjustments for interviews or onboarding. Candidates may need to contact the recruiting partner if their country or region is not listed in the accommodation guidance.

Company: ASSPL - Telangana - D82

Job ID: A10439502