Title Examiner

Role Overview

This position is based in Mysore and involves overseeing daily operational work, monitoring team output, and supporting client communication. The role also includes reporting, quality review, escalation tracking, and coordination with management to help ensure targets and schedules are met.

Key Responsibilities

• Go through the day’s work queue and monitor pending orders and volumes.
• Stay in regular contact with the client via email and conference calls.
• Maintain and review daily, weekly, and monthly reports.
• Examine monthly quality feedback from the client and share a detailed root-cause analysis.
• Track client-raised escalations in the escalation register and prepare action plans.
• Build the internal weekly review deck and present it to the manager.
• Prepare MIS reports, including monthly team incentive statements and amount distribution based on performance and ratings.
• Hold monthly skip-level meetings with team members.
• Support the manager in planning, organizing, and executing strategy.
• Coordinate day-to-day operations and help keep schedules and objectives on track.
• Guide, supervise, and encourage team members.
• Prepare reports and interpret data to support decision-making.
• Ensure work follows company policies and guidelines.

Additional Information

Location: Mysore, Karnataka, India.