Tier 1, IT Help Desk Support

Overview

Centre Technologies is growing its team and is hiring a Tier 1 Help Desk Support Technician in the Greater Houston area. The role is centered on supporting IT infrastructure services, resolving issues efficiently, and assisting with client onboarding and day-to-day technology operations.

The company describes a collaborative culture built on varied experience and teamwork. Consultants work together to design and deliver IT solutions that fit client needs, including deployment and ongoing management of those solutions.

Benefits

• Hybrid work arrangement options
• Paid time off
• Paid holidays
• Medical, dental, and vision coverage
• 401(k) plan with employer matching contributions
• Opportunity to build a long-term career in a supportive, growth-oriented environment

Role Summary

This position focuses on implementing and supporting a range of IT infrastructure technologies. Core work includes resolving issues, assisting with new client onboarding, handling racking and cabling, installing and removing hardware, and producing thorough documentation for projects and tasks. Additional duties may be assigned as needed.

Key Responsibilities

• Handle problem resolution and escalate issues promptly when needed.
• Organize work effectively, prioritize tasks, and meet deadlines.
• Use strong troubleshooting and evaluation skills to identify solutions.
• Communicate clearly in writing and speaking.
• Work collaboratively while delivering strong customer service.
• Submit timesheets, expense reports, and related documentation on time.
• Stay current on industry trends and adapt well to change.
• Support change-management activities.
• Create detailed and concise project documentation.
• Provide status updates to a supervisor or project manager.
• Translate business problems into workable technical solutions.
• Support equipment deployment in line with internal technology policies.
• Take part in an after-hours on-call rotation as the first escalation point for compute, storage, backup, automation, and virtualization issues.

Qualifications

• At least 2 years of experience in IT-related study or work.
• Working knowledge of Windows 7, Windows 8, and Windows 10.
• Familiarity with Microsoft Office applications.
• Knowledge of Windows administration tools such as Active Directory Users and Computers, DHCP, DNS, Group Policy, and Sites and Services.
• Basic understanding of networking concepts.
• Understanding of application, desktop, and server virtualization.
• Knowledge of desktop deployment and imaging.
• Bachelor’s degree is an advantage.
• CompTIA A+ certification is an advantage.
• MDAA and MCSA are also relevant certifications.
• Experience with Windows Server 2008, 2012, or 2016.
• Familiarity with the Microsoft Office 365 admin portal.
• Understanding of NTFS and shared file permissions.
• High school diploma is required.
• Associate degree or higher is preferred.

Work Environment

• Primarily a climate-controlled indoor setting with minimal health or safety risk.
• Occasional lifting of up to 50 pounds may be required.
• Reasonable accommodations may be provided for individuals with disabilities or injuries.
• Moderate noise level in the workplace.
• Local travel may occasionally be necessary.