Tier 1 Customer Support Specialist I

Overview

This opportunity is within the healthcare technology space and is aimed at candidates who want to support customers in a role that blends troubleshooting, communication, and collaboration. The organization emphasizes a values-aligned workplace, professional growth, and a mission-driven environment focused on improving outcomes for healthcare professionals.

The employer offers a customer-facing position with an hourly rate of up to $20.68, a full benefits package, and an 8-hour schedule that keeps weekends and holidays free.

Key Responsibilities

• Handle support requests over phone, email, and chat while coordinating with internal partners to resolve issues efficiently.
• Investigate and diagnose reported technical problems and keep communication clear throughout the resolution process.
• Maintain respectful, professional relationships with both customers and teammates.
• Work across teams on initiatives designed to improve the end-to-end customer experience.
• Take part in testing new product capabilities and share suggestions for improvements based on customer input.

Qualifications

• At least 1 year of experience in technical help desk or technical support.
• A bachelor’s degree in a related field is preferred, though relevant hands-on experience may substitute for it.
• Exposure to or knowledge of the healthcare sector is a strong advantage.
• Excellent written communication skills with the ability to explain information clearly and thoughtfully.
• Strong analytical thinking and the ability to manage priorities effectively.

Preferred Background

• Comfort using Microsoft operating systems and tools such as Salesforce and Microsoft Teams.
• Basic SQL familiarity.
• Prior customer service experience in a healthcare setting.
• Ability to contribute positively in a team-based environment.
• A genuine interest in learning and working through technical issues.

Additional Information

The schedule is described as flexible and set to an 8-hour format, with weekends and holidays off. The role is associated with a supportive, collaborative culture and offers room for advancement within the organization. Benefits include medical, dental, and vision coverage. The employer states that it is not a staffing firm or agency and that it is not the Employer of Record for this position. Candidate privacy and equal opportunity are highlighted as core priorities.

Industry: Healthcare Technology.