Telephone Operator (Service Centre)

About the role

Shangri-La Rasa Sentosa, Singapore is seeking a Service Associate for its Service Centre team. The resort is part of Shangri-La Group, a hospitality brand that emphasises sincere care, mutual respect, and a warm team culture. The organisation aims to be an employer of choice by offering meaningful benefits, a calm working atmosphere, work-life balance, and recognition for effort.

Located about 15 minutes from the city, Shangri-La Rasa Sentosa is Singapore’s only beachfront resort. It features 454 guest rooms and suites designed in warm natural tones, each with a private balcony or terrace overlooking the sea and landscaped gardens. The property offers a peaceful island-style getaway with spa experiences and dining options.

What you will do

• Provide guests with clear, polite, and helpful telephone support to create a positive service experience.
• Handle incoming guest requests by phone quickly and professionally, ensuring enquiries are addressed efficiently.
• Answer guest questions accurately and coordinate with the right departments so service is smooth and timely.
• Use the PABX telephone system to direct calls appropriately and keep communication channels running effectively.
• Work closely with colleagues to uphold strong guest service standards and maintain a welcoming atmosphere.

What we are looking for

• Prior experience in telephone operations within a hotel or resort environment.
• Strong communication skills for interacting with guests through phone-based channels.
• Ability to create practical, guest-focused solutions that suit different requests and situations.

Additional information

This is a full-time, onsite position in Singapore. No salary details, number of openings, joining date, or application deadline were provided in the source.