Shift Leader

Role overview

The Shift Leader helps bring the restaurant’s purpose to life by supporting management in delivering food made with care, service delivered with warmth, and a dining atmosphere that feels welcoming and proud.

This position is part of a busy, growth-focused setting where the restaurant is central to the business. It offers the chance to play a hands-on leadership role while developing operational, team-leading, and culinary skills.

What you will do

• Help create a positive, inviting experience for guests.
• Oversee store operations and guide the team throughout the shift.
• Prepare and cook menu favorites for customers.
• Build a broad skill set while supporting both personal growth and the development of others.

Rewards and benefits

• Flexible scheduling.
• Competitive compensation.
• Complimentary meals during shifts.
• Medical, vision, dental, voluntary short-term disability, and cancer income protection coverage for eligible full-time associates.
• Health Care and Dependent Care flexible spending accounts.
• 401(k) plan with company match.
• Vacation time, sick leave, bereavement/funeral leave, and a Leave Share Program for eligible associates.
• Employee discounts across many brands.
• Referral bonus for eligible associates.
• Opportunity to contribute to the community.
• Paid, hands-on training to support success.
• Continuous career and leadership development.
• Pathways to management-level roles.
• Pre-tax dependent care flexible spending account.

Qualification and work conditions

Candidates should have at least some high school education. Prior operations experience is preferred. If required by local or municipal rules, the applicant must obtain food safety credentials such as a Food Handler certificate at their own expense.

The role involves working in hot kitchen conditions with steam and food vapors, standing for long periods, preparing both hot and cold items, using a Chinese cook knife and other kitchen tools, and working quickly without sacrificing accuracy. Employees may need to lift up to 50 lbs., stand up to four hours, and reach across 36-inch counters to serve guests. The work area can be noisy, cramped, and fast-moving, with limited storage and high shelving.

The position also calls for strong verbal communication, the ability to adjust to changing priorities, and calm, effective handling of conflict and difficult situations.

Company background

Founded in 1983 in Glendale, California, the company is the largest family-owned American Chinese restaurant concept in the United States and operates nearly 2,800 locations worldwide. Its mission is to create exceptional Asian dining experiences while building an organization that helps people improve their lives and supports the communities it serves.

Equal opportunity and accommodation

The employer is an equal opportunity organization and follows all applicable federal, state, and local laws. Hiring decisions are made without discrimination based on protected characteristics, including sex, gender, pregnancy and related conditions, gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status.

The company also complies with workplace accommodation requirements under the Americans with Disabilities Act. Qualified applicants with disabilities may request reasonable accommodations for the application or interview process, and support is available through TASupport@PandaRG.com.

Additional information

Candidates must meet the stated eligibility requirements for any benefits offered and continue to meet them in order to remain eligible.

For benefit details, the company refers candidates to its published benefits document.