Service Administrator - Westhaven

About the company

Ovlov Marine is a marine service and sales business focused on Volvo Penta, Yamaha and other respected marine brands. Based at Orams Marine Village in Westhaven, Auckland, the company is known for its strong customer service standards, long-standing reputation in the marine sector, and the strength of its core brands.

Role overview

This is a varied and rewarding opportunity for an experienced administrator to support a busy service operation. You will work closely with the Workshop Manager as part of a coordinated workshop team, helping deliver repairs and maintenance in the diesel workshop while making sure customers receive a smooth, positive service experience.

As the main contact for customers, you will keep them informed at every stage of the service journey, sharing accurate updates and helping ensure their expectations are met or exceeded.

Key responsibilities

Your day-to-day work will involve service administration, scheduling, communication, job tracking, and support across workshop operations.

• Handle enquiries for service bookings.
• Prepare estimates for work to be carried out.
• Plan and allocate jobs so workshop capacity is used effectively.
• Support health and safety administration and monitoring.
• Assist with workshop marketing activities, including customer service reminders.
• Keep customers updated and make sure service processes are followed.
• Manage jobs in the system and prepare job cards for invoicing.
• Register and process warranty claims.
• Maintain and update service records as work progresses.

What you will bring

To succeed in this role, you should have prior experience in a similar administrative position and be comfortable working in a fast-moving service environment. Strong computer skills are essential, particularly with Microsoft Office. Experience with the Magix system would be an advantage.

You should be organised, methodical, detail-oriented, and naturally proactive. The role also calls for strong verbal and written communication, the ability to juggle multiple tasks, flexibility, and a customer-first mindset. Experience in automotive or marine servicing, along with health and safety knowledge, will be valuable.

The company is looking for someone who is energetic, well presented, positive, and able to contribute positively wherever needed.

Remuneration

Pay will be based on your skills and previous experience.

Eligibility

Applicants must hold New Zealand residency or a valid New Zealand work visa.