Remote Customer Service - Product Support

Role overview

We are hiring a customer service and product support professional for a work-from-home position based out of Chelsea, Massachusetts. The role comes with a pay range of $25 to $45 per hour and is designed for someone who can support customers remotely while helping improve their overall experience with the product.

What you will do

• Respond to customers by phone, email, and chat with prompt and accurate help for product-related questions and concerns.
• Diagnose technical issues and walk users through the steps needed to resolve them.
• Log customer conversations, actions taken, and final outcomes carefully in the CRM system.
• Work with internal departments to hand off, track, and close more complex cases effectively.
• Share customer feedback and insights that can help enhance product features and the support experience.

Required profile

The ideal candidate should communicate clearly, think through problems well, and maintain a strong customer-first mindset. Experience in customer support or product assistance is an advantage, though it is not mandatory.

Benefits

• Flexible scheduling with a remote working setup.
• Hourly pay in the $25 to $45 range, with bonus opportunities.
• Training and continued support to help you succeed in the role.
• Access to health, dental, and vision insurance options.
• Paid time off along with holiday benefits.

Additional information

This is a remote role associated with Chelsea, Massachusetts. The position is intended for someone looking for a rewarding customer-facing job that can be performed from home.