Rack Decommissioning Data Technician

About the Role

AWS Infrastructure Services is responsible for designing, planning, delivering, and operating the worldwide infrastructure that powers AWS. The team supports data centers across the globe, along with the servers, storage systems, networking gear, power equipment, and cooling systems that keep customers connected to the cloud.

This role sits within Amazon Data Services India Private Limited and is part of the Decommissioning Technical team in India. The team handles large-scale legacy data center equipment through the liquidation and removal process, making sure targeted assets are prepared to leave the facility. The group also processes large amounts of media that may contain customer data, ensuring it is sanitized and safeguarded.

You will work closely with multiple teams in a fast-paced environment and will need strong communication skills. Because customer data is treated with the highest level of care, the role requires consistent execution of repetitive tasks, strict adherence to standard operating procedures, and disciplined handling of protected information.

Key Responsibilities

• Remove legacy hardware from data center facilities in India.
• Handle the movement of large enterprise equipment safely and efficiently.
• Take apart hard drives and support destruction activities.
• Create and attach labels and barcodes to equipment and assets.
• Enter progress updates into a web-based ticketing system.
• Maintain documentation for procedures and operational steps.
• Raise issues or concerns to senior technicians and managers when needed.
• Work with basic PC hardware and related components such as HDDs, SSDs, flash media, removable storage devices, USB, FireWire, and eSATA devices.

Day-to-Day Work

The role involves decommissioning data center infrastructure such as racks, servers, and networking equipment according to established SOPs in a ticket-driven workflow. You will also support hardware tasks including rack installation, migration, and structured problem resolution. Maintaining site order and cleanliness is part of the job, along with following all health, safety, and security requirements. The position also includes internal documentation and project-related work.

Requirements

• At least 2 years of experience in computer hardware troubleshooting and repair.
• Bachelor’s degree in Information Technology or Computer Science.
• Working knowledge of IT hardware systems and networking concepts.
• Ability to work accurately under pressure and interact effectively with customers during issue resolution.
• Experience handling server hardware and components is preferred.
• Strong communication skills and the ability to follow strict SOPs without variation.
• Capability to perform repetitive tasks with consistent quality while protecting customer data.

Preferred Experience

• Direct experience with hardware troubleshooting and repair.
• Comfort working with customers while resolving operational problems.
• Knowledge of server hardware architecture and parts.

About AWS

AWS is a highly comprehensive cloud platform used by startups and global enterprises alike. The company emphasizes innovation, customer focus, work-life harmony, inclusive collaboration, mentorship, and long-term career growth. The organization encourages candidates from varied backgrounds and experiences to apply, even if their career path has not been traditional.

Additional Information

Company: ADSIPL - Maharashtra

Job ID: A10428033

If you require workplace accommodation or adjustment during the hiring process, including interviews or onboarding, support is available through Amazon's hiring accommodation process.