Porter / Valet

About the property

This opportunity is with Crystalbrook Riley, a five-star hotel in Cairns that combines upscale hospitality with striking design, entertainment, refined dining and an environmentally conscious, locally connected approach. The property is part of Crystalbrook Collection, a hospitality group focused on responsible luxury, creativity and memorable guest experiences.

Role overview

As a Porter, you will be one of the first people guests meet on arrival. Your role is to greet visitors warmly, help with luggage and departures, and work alongside the Front Office team to create a smooth, welcoming and genuinely caring experience from check-in to check-out.

What you will bring

To be successful in this position, you should have prior experience in guest services, porter duties or valet work within a hotel or luxury setting. You’ll be expected to communicate confidently, pay close attention to detail, maintain a polished appearance, and bring a warm, professional manner to every interaction.

• Experience in guest services, porter work or valet duties in a hotel or luxury environment
• Clear interpersonal and communication skills with an approachable, genuine style
• Calm, dependable team-oriented attitude in a busy workplace
• Physical ability to manage luggage and remain on your feet for the duration of a shift
• Willingness to work rotating shifts, including weekends and public holidays
• Immaculate grooming and presentation aligned with five-star hotel standards

Why join Crystalbrook Collection

You will be joining a diverse and supportive team with access to a range of benefits designed to support wellbeing, growth and lifestyle, along with a culture that values collaboration, inclusion and exceptional service.

• 50% discount on food and beverages at all Crystalbrook restaurants and bars
• Room rates from $99, plus a generous discount for friends and family
• Enhanced parental leave and lifestyle-focused benefits
• A workplace committed to environmentally responsible luxury
• Internal mobility opportunities and team recognition programs
• Online learning tools, training resources and customised career development pathways
• A collaborative culture that values diversity and elevated guest experiences
• Strong career growth potential in a fast-moving hospitality environment
• Regular recognition for service and team engagement activities

Company values and workplace culture

Crystalbrook Collection aims to create distinctive hospitality experiences with a sense of wonder, combining positivity, creativity and fun with a strong commitment to sustainability. The organisation describes its values as being customer obsessed, collaborative and courageous, and it is focused on building extraordinary guest experiences while shaping the future of hospitality.

Equal opportunity and recruitment notes

The employer welcomes applicants of all genders, ages, backgrounds, cultures and religions. If you have a disability or health condition, you are encouraged to share this early in the recruitment process so suitable support can be arranged. As part of recruitment and compliance, the employer may ask for documents proving eligibility to work, along with police checks and employment references.