Passenger Service Agent

Overview

This role is based at Heathrow Airport in Longford, England, and sits within the Passenger Assistance team. It offers a 40-hour work week on a 5-on, 3-off rota. The pay rate is £14.87 per hour.

You’ll help passengers who need extra support move safely and comfortably through the airport and onto or off the aircraft, helping make their journey easier and less stressful.

What the role involves

• Supporting passengers across the airport, either walking with them, using a wheelchair, or operating an electric buggy, depending on their needs.
• Helping transfer passengers on and off the aircraft and into a seat or wheelchair using safe manual handling methods.
• Assisting with wheelchairs and luggage handling.
• Maintaining a calm, courteous, and professional approach in a busy airport setting.

Who should apply

ABM is looking for someone who is approachable, dependable, punctual, steady under pressure, comfortable working as part of a team, and genuinely motivated by helping others.

Training and benefits

• Full training is provided.
• Pay is £14.87 per hour.
• The role is full time on a 5-on, 3-off pattern.
• You will work at one of the busiest airports in the world.
• 24/7 GP access is available for you and your family.
• Mental health support is included.
• Cycle to Work scheme is available.
• Discounts, cashback, and exclusive employee offers are included.
• There are genuine opportunities for career growth.

Additional benefits

• 24/7 GP access lets you and your immediate family speak with a UK-based doctor from home.
• Mental health support and life event counselling are available.
• A Get Fit Programme is included.
• Financial and legal support is available.
• Cycle to work support is offered.
• Access to the Perks at Work employee app provides discounts, gift cards, cashback, exclusive offers, wellbeing resources, family and life tools, and crisis support through online chat or telephone.

About the employer

ABM is a major provider of integrated facility, engineering, and infrastructure services. The company supports sectors such as commercial real estate, aviation, mission critical operations, and manufacturing and distribution, and it employs more than 100,000 people worldwide.

Equality and inclusion

ABM says it is committed to fair and inclusive hiring practices, regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion, or belief. The company is also a member of the Armed Forces Covenant Employer Recognition Scheme.

Recruitment support

If you need extra help or adjustments during the hiring process, you can contact the Recruitment Department at recruitment@abm.com.