Meter Reader

About the Company

South Staffordshire Water operates as two regulated water-only brands: Cambridge Water and South Staffs Water. The business is privately owned and serves customers across two regions.

The supply area covers nearly 1.3 million people and extends from the edge of Ashbourne in the north to Halesowen in the south, and from Burton-on-Trent in the east to Kinver in the west.

Role Overview

This field-based position is ideal for someone who enjoys working independently, meeting customers, and spending time outdoors. As a Meter Reader, you will help make sure water bills are accurate and customers receive a dependable service.

The job is based in Walsall, West Midlands, and involves travel across the Staffordshire area. You will be given a company vehicle, access to a strong benefits package, and the backing of a team-focused organisation that values both employees and customers.

Working Arrangement

This is a permanent full-time role with 37.5 working hours each week.

Salary is £25,550 per year, plus company benefits and a company vehicle.

Key Responsibilities

• Visit customer properties across the region and take accurate readings from water meters.
• Finish all allocated meter-reading routes within each month to meet Guaranteed Standards Scheme (GSS) obligations.
• Record meter information correctly and keep company systems updated.
• Interact with customers in a courteous, professional way and respond to general queries.
• Spot and escalate unusual usage trends, possible leaks, and any defective or damaged meters.
• Identify vulnerable customers when necessary and provide appropriate support.
• Act as a positive representative of South Staffs Water and Cambridge Water.
• Manage daily workloads efficiently while maintaining accuracy and strong customer service.

Requirements

• A full UK driving licence is essential.
• Strong communication skills and the confidence to deal with customers face to face.
• Ability to work on your own as well as within a field-based team structure.
• High levels of attention to detail when capturing and logging information.
• A flexible mindset and willingness to work outdoors in different weather conditions.
• Previous experience in a field-based role is helpful but not mandatory.

Benefits

• Enhanced family leave support, including maternity, adoption, paternity, and shared parental leave, plus fertility support and up to 5 paid carer days.
• Company pension scheme with salary sacrifice options.
• Employee Assistance Programme and 24/7 virtual GP access for employees and dependents.
• Cycle to Work scheme and access to My Premier Benefits discounts, cashback, and vouchers.
• Practical training and continuing career development opportunities.
• Employee networks that support inclusion and belonging, including Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group, and others.
• Annual pay review, reward and recognition programme, and long service awards.

Additional Information

Inclusion is an important part of the workplace culture. The company encourages involvement in employee-led networks that connect colleagues, support different viewpoints, and help create a stronger sense of belonging.

The organisation is committed to building a workforce that reflects the communities it serves and welcomes applications from people of all backgrounds, including all genders, ethnicities, sexual orientations, and physical or neurodiverse abilities.

Reasonable adjustments can be discussed, and candidates are encouraged to share any support they may need during the hiring process.