Merchandiser

About the Club

Fulham Football Club, established in 1879, is among the capital’s longest-standing professional football clubs and has served its local community for more than 130 years. Its home ground, Craven Cottage, is set beside the River Thames and is widely regarded as one of football’s most distinctive venues. Joining the Club means helping to support a heritage that generations of supporters and local residents value. The working culture is collaborative and inclusive, with an emphasis on respect, commitment, and a shared love of football.

Role Summary

This is a full-time, on-site Merchandiser position based in the retail offices at Barwell Business Park, Chessington. The role supports the Head of Buying and Merchandising in delivering the retail plan, with a strong focus on increasing sales through range planning with the Buyer, careful record management, analysis, stock exit planning, and ensuring products are available across all retail channels, including physical stores, the online shop, and wholesale.

What You Will Do

You will work across buying, merchandising, retail operations, marketing, and warehouse teams to help improve sales performance, manage stock flow, and support product launches and promotions.

Key Duties

• Partner with the Buyer to develop suitable product ranges across all categories, while also handling administrative tasks when needed.
• Build a clear understanding of the club’s buying timetable, key deadlines, critical path milestones, and supplier quantity cut-offs.
• Preserve supplier relationships and assist the Buyer during price discussions and negotiations.
• Prepare scheduled and one-off reports for distribution to the appropriate teams.
• Support the Head of Buying and Merchandising during range reviews to shape future product lines.
• Manage ordering and tracking of all personalisation requirements so stock remains at the right level throughout the season.
• Review sales performance and carry out actions set by the Head of Buying and Merchandising for top sellers, slow sellers, and negative stock positions.
• Produce sales reporting by store area and linear space to support space planning, category performance review, strategic planning, and inventory optimisation.
• Monitor stock levels for the online store and stadium shop, and flag any stock shortages, overages, or reorder needs to the Head of Buying and Merchandising.
• Keep the e-commerce platform and back-office stock systems up to date.
• Track stock deliveries and inform the Retail Team of any changes or delays.
• Work with the Warehouse Manager on stock queries and any required purchase order changes.
• Carry out the stock movement strategy set by the Head of Buying and Merchandising and prepare the delivery schedule for the Warehouse Manager.
• Update continuity line cards to support matchday stock levels and carry out rebuy activity based on stock needs.
• Forecast WSSI reports, identify stock gaps, and recommend ways to improve sales and stock availability.
• Implement price changes and markdowns as required.
• Coordinate the addition of kit sponsors to kit and training wear, liaising with the embellisher, Warehouse Manager, and relevant internal teams.
• Maintain the matchday report used by the store team.
• Compile wholesale orders and work with the Warehouse Manager to ensure timely fulfilment.
• Support kit launches in line with the strategy set by the Retail and Licensing Director.
• Develop working knowledge of online store analytics.
• Update and distribute the marketing calendar, and suggest promotional offers where appropriate.
• Monitor deadlines on the marketing calendar and follow up to ensure digital assets are delivered on time for in-store and online campaigns.

Requirements

• 2 to 3 years of experience in a comparable role.
• A degree-level education.
• Ability to work on site and commute to Barwell Business Park, Chessington.
• Strong commercial awareness.
• Excellent analytical ability and comfort working with numerical data.
• Confident user of Excel, Word, and PowerPoint, with the ability to learn new systems quickly.
• Ability to work under pressure, meet tight deadlines, and still deliver high-quality output.
• Proven relationship-building capability.
• Strong interpersonal, communication, negotiation, and decision-making skills.
• Ability to stay focused, accurate, and productive under pressure.
• Positive, energetic, and practical mindset.
• Self-motivated, proactive, and keen to learn and grow.
• Able to contribute as part of a team and also work independently.
• Desirable: experience working with external partners and suppliers.
• Desirable: e-commerce exposure and space planning experience.
• Desirable: interest in retail sport and the football industry.
• Desirable: awareness of cultural differences and their effect on working relationships.
• Desirable: understanding of globalisation and how events in other regions can influence business activity.
• Desirable: experience in a fast-moving retail environment.

Additional Information

This role is based in the retail offices at Barwell Business Park, Chessington and is not remote. The working environment values collaboration, inclusion, commitment, and respect.

Terms & Conditions

No salary, stipend, start date, application deadline, or number of openings were specified in the source information.