Medical Operations Administrator

Position Overview

Southwest Middlesex Health Centre is looking for a seasoned, hands-on Medical Operations Administrator to oversee the daily functioning of a busy, forward-thinking teaching medical centre in Mount Brydges, west of London, Ontario. This leadership position is well suited to a healthcare operations professional who brings both clinical and administrative depth, performs well in a fast-moving setting, and is committed to improving patient care, physician learning, operational performance, and continuous improvement.

In this role, you will report to the Centre’s Board of Directors and collaborate with physicians, learners, centre staff, and external partners to keep operations running smoothly, maintain regulatory compliance, meet funding and patient attachment goals, and deliver an excellent patient experience.

You will also help build respectful partnerships with nearby Indigenous communities and other stakeholders to advance equitable access to care, culturally safe healthcare delivery, and community engagement efforts that reflect the centre’s mission and values. This is a highly active operational role that requires a strong command of primary care workflows, medical administration, electronic medical records, scheduling systems, quality improvement, and healthcare regulations.

Work Schedule and Compensation

The position is onsite in Mount Brydges, Ontario, with a schedule of 35 hours per week, Monday to Friday. The annual salary range is $80,000 to $90,000. A competitive benefits package is also offered, aligned with experience.

Key Responsibilities

The role covers a broad range of operational, clinical, administrative, and community-focused duties, including:

• Directing the centre’s everyday operations to support efficient, patient-focused service delivery.
• Creating, rolling out, and refining clinical and administrative workflows.
• Helping physicians, residents, learners, nursing staff, and administrative teams meet operational goals.
• Applying medical directives, policies, procedures, and best practice standards consistently.
• Managing patient intake and patient flow initiatives to improve access and service levels.
• Tracking performance indicators and introducing process improvements to strengthen efficiency.
• Building, updating, and maintaining EMR templates, forms, workflows, and documentation tools.
• Producing Accuro queries, reports, audits, and data extraction outputs.
• Guiding staff and physicians to use the EMR more effectively and integrate it into daily workflows.
• Overseeing optimization of Phelix AI and other digital health tools.
• Leading centre IT support, vendor coordination, troubleshooting practices, cybersecurity awareness, and technology planning.
• Managing physician, learner, and staff schedules using Petal scheduling software.
• Designing scheduling processes that improve capacity and patient access.
• Monitoring staffing needs and allocating operational resources appropriately.
• Leading infection prevention and control initiatives and other compliance efforts.
• Ensuring adherence to PHIPA, Ministry of Health requirements, CPSO standards, accreditation and quality standards, and occupational health and safety rules.
• Carrying out compliance audits and operational reviews on a regular basis.
• Maintaining policy and procedure manuals and supporting policy development work.
• Identifying operational risks and putting mitigation plans in place.
• Preparing and submitting reports for funders, governing bodies, leadership teams, and the Board of Directors.
• Monitoring and reporting on patient attachment targets, access measures, quality indicators, operational performance metrics, and other funding-related requirements.
• Reviewing performance trends and recommending operational improvements.
• Managing medical and office supply purchasing as well as inventory control.
• Tracking operational budgets and expenditures.
• Supporting business planning and resource management activities.
• Assisting with vendor negotiations and contract administration.
• Supporting growth planning and broader operational strategy.
• Taking part in, or leading, facility upgrades, renovations, and capital development work.
• Creating implementation plans for new programs, services, and technologies.
• Supporting the specific operational demands of a teaching centre.
• Coordinating processes that make learner integration and physician teaching activities run smoothly.
• Working with academic partners and stakeholders to support educational excellence.
• Building and maintaining collaborative relationships with Indigenous communities, organizations, Elders, Knowledge Keepers, and healthcare partners.
• Advancing access to culturally safe, equitable, patient-centred services through community-focused initiatives.
• Working with stakeholders to identify healthcare needs and opportunities to improve services.
• Embedding cultural safety, inclusion, and health equity into operations, policies, and patient care processes.
• Supporting physician and staff education on Indigenous health, cultural humility, and reconciliation in healthcare.
• Overseeing facility maintenance, safety, and security to ensure a welcoming and efficient environment for patients, residents, physicians, and staff.
• Managing contractors and service vendors connected to facility operations.
• Leading space planning work to support future growth and operational efficiency.
• Monitoring spending related to maintenance, repairs, equipment, and capital improvements.
• Supporting and directing renovation, expansion, and capital development projects from planning through completion.

Required Qualifications

• At least 5 years of experience in healthcare operations or medical centre management.
• Post-secondary education in healthcare administration, nursing, health sciences, or a related discipline.
• Proven experience in primary care, family medicine, community health, or a teaching centre setting.
• Advanced hands-on experience with Accuro EMR, including template building, custom forms, reporting, analytics, query creation, and workflow improvement.
• Experience working with medical scheduling software.
• Solid understanding of PHIPA, infection prevention and control, medical directives, clinical operations, quality improvement, and broader healthcare compliance requirements.
• Experience creating policies, procedures, and operational standards.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent written and verbal communication skills.

Preferred Qualifications

• Certification in healthcare management, quality improvement, project management, or infection control.
• Experience overseeing capital projects and facility expansions.
• Knowledge of Ministry of Health funding models and patient attachment target reporting.
• Experience developing relationships with Indigenous communities, organizations, and healthcare partners.
• Understanding of Indigenous health priorities, cultural safety principles, and the Truth and Reconciliation Commission’s Calls to Action relevant to healthcare.

Key Competencies

• Leadership in healthcare operations
• Indigenous community engagement
• Cultural safety and humility
• Clinical workflow improvement
• EMR systems proficiency
• Quality improvement
• Regulatory compliance
• Policy development
• Team leadership
• Patient-centred care

What the Centre Offers

This role offers the chance to take on a meaningful leadership position within an innovative teaching environment. You will work in a collaborative setting alongside physicians, learners, and healthcare professionals, with the opportunity to contribute directly to patient care, education, community health, technology improvement, quality initiatives, and operational excellence. Compensation and benefits are competitive and will reflect experience.

Application Instructions

Applicants should send a resume and cover letter by Friday, July 3, 2026.

Additional Information

The centre is committed to equitable access to care, culturally safe practice, and meaningful community engagement. The role involves close coordination with internal teams and external stakeholders to support compliance, funding goals, attachment targets, service quality, and long-term operational growth.