IT Support Specialist

Role overview

Golden Software is hiring an IT Support Specialist to strengthen its IT and Operations support function. This role is a strong fit for someone who enjoys helping teammates, solving technical issues, and keeping systems orderly, reliable, and easy to use. The company is looking for someone who approaches support with empathy, curiosity, attention to detail, and a results-driven mindset.

The ideal candidate builds trust with coworkers, communicates openly, follows through on commitments, and focuses on delivering practical value. This position also suits someone who is comfortable working independently in a remote environment and stays engaged and connected with a distributed team.

What you will handle

• Respond to and triage internal support requests from team members.
• Maintain clear documentation for IT operations procedures and policies.
• Support security and compliance-related activities.
• Help provision, track, and maintain IT equipment and assets.
• Administer SaaS platforms and services to support reliability and performance.

Skills and experience needed

To be successful in this role, you should bring at least two years of experience in a similar position. You should also be comfortable working with cloud-based productivity and collaboration tools such as Google Workspace, Microsoft 365, Confluence, Jira, Slack, and Zoom, along with other comparable platforms.

Experience with both Windows and Linux administration is important, as is the ability to create and maintain documentation for systems, services, and processes. Familiarity with ticketing tools such as Jira and Zendesk is expected, along with exposure to remote administration, monitoring, and troubleshooting tools.

You should have a working understanding of backup, disaster recovery, and business continuity practices. Experience with WordPress administration and website maintenance is also relevant. In addition, knowledge of IP networking concepts, DNS, VPNs, remote access tools such as Tailscale, firewalls, and routers will be useful.

Basic scripting ability in PowerShell and Bash for automation tasks is valued, as is a foundational understanding of relational databases and SQL-based systems such as MySQL.

Compensation and work arrangement

This is a full-time remote position based in the United States. The compensation range for the role is USD 55,000 to USD 80,000 per year, depending on experience, skills, and qualifications.

There may be optional team events in the Golden, Colorado area several times each year. Travel for in-person team and company meetings is required about 1 to 4 times annually.

Application instructions

Only applicants who currently live in the United States and are either U.S. residents or citizens are eligible to apply. The team reviews each application manually, so following the instructions carefully is important.

To apply, candidates should email their resume with the subject line “I’m your IT Support guru!” and include two things that excite them about the position, along with an explanation of how their background matches the job requirements.