IT Support Officer / IT Help Desk Officer

Role overview

We are seeking a proactive and service-minded IT Support Officer / IT Help Desk Officer to join the team on a full-time basis. This entry-level to mid-level role is focused on assisting users, resolving day-to-day technology problems, and supporting the smooth operation of the company’s IT environment.

What you will do

• Act as the initial point of contact for technical issues across hardware, software, networking, and systems.
• Handle support requests received by phone, email, ticketing tools, or walk-in/in-person assistance.
• Identify problems quickly and work through fixes in a clear, professional manner.
• Set up, configure, and service computers, laptops, printers, and other office technology.
• Create and manage user accounts, passwords, and access rights as needed.
• Carry out software installations, updates, and routine system upkeep.
• Track IT assets and help keep equipment inventory accurate and up to date.
• Pass unresolved or higher-level issues to senior IT staff or external vendors when appropriate.
• Document incidents, service requests, actions taken, and final resolutions accurately.
• Assist with IT initiatives, system enhancement work, and cybersecurity-related activities.

What we are looking for

• A diploma or degree in Information Technology, Computer Science, or a closely related discipline.
• Practical familiarity with Windows operating systems, Microsoft 365, and basic computer hardware.
• Working knowledge of networking fundamentals such as TCP/IP, DNS, Wi‑Fi, and VPN.
• Exposure to Active Directory, help desk platforms, and remote support utilities is beneficial.
• Strong problem-solving ability and sound analytical thinking.
• Good communication skills with a customer-focused approach.
• Comfort working both independently and as part of a team.
• Well-organized with careful attention to detail.
• Prior experience in technical support, IT support, or help desk work is an advantage.
• Recent graduates with strong technical aptitude are welcome to apply.

What’s offered

• A collaborative and encouraging workplace.
• Access to technical training and professional certification opportunities.
• Practical experience across a range of IT systems, tools, and projects.
• Clear opportunities for career development and advancement.
• Competitive compensation and a full employee benefits package.
• Mentorship and ongoing learning support.
• A positive culture built around teamwork and innovation.

Additional information

This position is described as junior-level and customer-oriented, with a focus on day-to-day IT support, troubleshooting, system maintenance, and user assistance.