IT Support Officer (Entry / Junior)

Role overview

Ladies Leadership Coalition is looking for a dependable, tech-minded IT Support Officer at junior level to handle everyday technical support and help keep the organization’s IT environment running smoothly. This role suits someone who enjoys solving issues, assisting users, and working hands-on with technology.

Key responsibilities

• Serve as the first point of contact for issues related to hardware, software, and systems.
• Set up, configure, and maintain computers, devices, and applications.
• Help with network access and basic system administration duties.
• Record, monitor, and close support tickets promptly.
• Investigate technical problems and apply practical fixes.
• Work with internal teams to maintain stable and secure IT operations.
• Assist with updates, maintenance activities, and routine IT health checks.

Requirements

• Basic knowledge of computer systems, operating systems, and networking concepts.
• Strong troubleshooting and issue-resolution ability.
• Good communication skills and a customer-focused approach.
• Ability to juggle multiple requests and set priorities effectively.
• Exposure to common office applications and IT tools is beneficial.
• Willingness to keep learning and build technical capability over time.
• Comfortable working both independently and with a team.

What we offer

• Opportunities for career development and progression.
• A supportive, collaborative workplace.
• Practical experience with real IT systems and tools.
• Ongoing learning, guidance, mentorship, and training.
• An inclusive, technology-oriented culture.
• Competitive compensation and a comprehensive benefits package.

Additional information

This is a full-time, entry-level/junior position based in Australia.