IT Support (L1)

Role Overview

Abu Khalifa Trading is hiring an IT Support (L1) professional for its Qatar operations in the Doha Metropolitan Area. This position focuses on first-line technical assistance, day-to-day user support, and quick resolution of common IT and access-related issues.

What You Will Do

• Deliver first-level IT assistance to end users.
• Diagnose and resolve issues related to networks, scanning, shared folders, and file access.
• Help users with system access and other routine technical problems.
• Support basic printer-related issues and network scanning concerns.
• Escalate cases and coordinate with the relevant teams when a problem needs higher-level support.

What We’re Looking For

• Between 1 and 2 years of IT support experience in Qatar.
• Practical understanding of networking concepts and troubleshooting methods.
• Hands-on experience with shared folder permissions, access control, and file sharing.
• Ability to assist users with everyday technical difficulties.
• Familiarity with network scanning issues and entry-level printer support.
• Strong analytical thinking and clear communication skills.

Application Note

Applicants are expected to submit an updated CV for consideration.