IT Desktop Support Technician (Backfill/Secondary Support)

Role Overview

This contract position is for an on-site IT Desktop Support Technician based in Longford, Ireland. The role focuses on backfill and secondary support for end-user devices, peripherals, and desktop infrastructure.

Technical Requirements

• You should bring at least 3 years of solid experience supporting IT infrastructure in the field, including diagnosing hardware, software, and operating system issues while protecting warranty coverage and customer security standards.
• Hands-on experience is needed for installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals, along with desktop applications.
• A practical understanding of enterprise LAN and WAN environments is required, together with the ability to carry out smart-hand tasks under site-based instruction.
• You must be comfortable lifting and moving computer equipment weighing up to 50 lbs.
• Strong desk-side support and PC break/fix capability is expected, including basic administration of Windows; familiarity with Mac and Linux systems is preferred.
• Working knowledge of TCP/IP, DNS, DHCP, VPN, and RDP is necessary.
• The role includes smart-hand support for peripherals and networking equipment such as monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, and multi-port data termination panels.
• You should be able to investigate issues in systems and networks using sound analytical judgment, including resolving end-user cabling problems.
• Experience with repeat-call analysis, preventive action planning, and problem management is required.
• Clear written and verbal communication with clients, management, and other stakeholders is essential.
• You must be able to work to deadlines, complete tasks on time, and take ownership with a strong sense of urgency.
• An Associate Degree in Electronics and CompTIA A+ certification are preferred.
• Additional vendor certifications from OEMs such as Dell, Toshiba, Lenovo, or HP are a plus.
• Prior use of ticketing platforms such as ServiceNow or Remedy is expected.

Non-Technical Requirements

• Strong customer service and account-handling skills are important.
• You should communicate effectively in both spoken and written form.
• The role requires comfort working with customers at different organizational levels.
• You should be driven, results-focused, and enthusiastic about the work.
• Success in this position requires the ability to work independently or collaboratively as needed.
• You must be able to finish tasks efficiently with minimal supervision.
• Availability for flexible work schedules is mandatory.

Work Context

This role is based onsite in Longford, Ireland and is intended to support desktop operations as a backfill/secondary support function.