IMPD Auto Desk Processor

Overview

This role supports the IMPD Auto Desk for the City Tow Vendor by handling police-related administrative tasks and delivering clerical and information support to both the Police Department and the public. The work is governed by established laws, ordinances, policies, and procedures. Because the position handles sensitive information, a strong commitment to confidentiality is essential. Accuracy is critical, as mistakes may lead to financial losses for the department, affect officer safety, and reduce the quality of customer service. The job also calls for professionalism, tact, diplomacy, and sound judgment when working with tow vendor staff, DPS employees, and members of the public.

Agency Summary

The City of Indianapolis Marion County is committed to maintaining professional standards while serving the community. The agency focuses on enforcing laws that protect life and property, while also respecting individual rights, human dignity, and community values. It works to strengthen police/community partnerships and help residents identify and solve problems that improve neighborhood quality of life. This is supported by building a productive, collaborative, and compliant workplace that can meet the needs of Indianapolis and Marion County constituents.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. The city values a broad range of perspectives and experiences among both employees and the residents it serves.

Key Responsibilities

• Carry out police-related duties for the City Tow Vendor using computer systems and related access.
• Provide clerical support and information services to the Police Department and citizens.
• Use computers and fax machines to complete day-to-day work.
• Copy, organize, and file documents and records.
• Research issues and concerns connected to towed vehicles.
• Record and update tow-related information in computer systems and paper logs, and check entries for accuracy.
• Communicate clearly in writing and verbally with department staff, citizens, insurance companies, and multiple tow vendors, including the contracted city vendor team, while explaining policies and procedures.
• Attend staff meetings and required in-service training, and complete the advanced IDACS certification course successfully.
• Review computer data for accuracy, completeness, and usability before processing.
• Enter warrants and file reports for lost or stolen handguns and missing persons outside regular business hours.

Qualifications

• High school diploma or equivalent.
• Ability to type at least 30 words per minute.
• Must be able to obtain and keep IDACS/NCIC certification.
• Strong communication skills and solid computer operation ability.
• Capacity to understand and follow department policies and procedures, local ordinances, and state and federal laws, especially those related to vehicle towing.
• Strict confidentiality is required.
• Must pass pre-employment screening, including a background check and drug screening.
• Must agree to random drug testing.
• Preferred: two years of work experience and/or education in clerical work, customer service, records maintenance, or computer operation.

Additional Information

This position is full-time and onsite in Indianapolis, IN. The duties listed are not exhaustive and may be expanded as management determines necessary.