Head of Client Services & Operations

Company Overview

Invicium is a specialist partner in marketing fulfillment, print, promotional products, apparel, and third-party logistics (3PL). The business is built around teamwork, partnership, and authenticity, with a strong emphasis on helping clients achieve long-term, sustainable growth.

The company is an established and fast-paced operation with clearly defined goals and highly collaborative teams. As the business goes through an important leadership transition, it is seeking a new operational leader to step into a central role.

Role Overview

The Head of Client Services & Operations is a hands-on leadership position rather than a purely supervisory one. The role is designed to lead three key areas of the business: team leadership, commercial partnership, and operational excellence.

Reporting to the Managing Partner, the successful person will guide a team of Client Service and Account Management professionals, helping them perform at their best through coaching, structure, and practical process improvement. The role also includes direct ownership of important client relationships, with responsibility for protecting retention, identifying expansion opportunities, and ensuring delivery standards remain consistently high.

What You Will Contribute

• Provide leadership that directly shapes the business’s direction and day-to-day performance.
• Support a culture that is practical, genuine, and aligned with the company’s stated values.
• Coach and develop the client services and account management team so they have the tools and direction needed to succeed.
• Take ownership of key client accounts, strengthening relationships and spotting opportunities for account growth.
• Improve operational processes so work flows smoothly and important details are not missed.

Candidate Profile

• You bring solid experience leading and developing client services or account management teams; familiarity with LMA frameworks or EOS would be a strong advantage.
• You are commercially minded and comfortable working with budgets, forecasts, margins, and existing-account growth.
• You enjoy building efficient systems, resolving operational issues, and keeping delivery under control.
• Experience in print, promotional marketing, 3PL logistics, or fulfilment services will be especially valuable.

Benefits

• A high-impact leadership role with meaningful influence over the business.
• A straightforward and authentic workplace culture that reflects its values in practice.