Guest Service Supervisor

Job Overview

This position is based at Souq Waqif Boutique Hotel By Tivoli in Doha, Qatar. The role sits within Minor Hotels, a global hospitality group with more than 530 properties across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America, operating under brands such as Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and Tivoli.

Role Summary

The Guest Service Supervisor is responsible for leading day-to-day guest service activities so that visitors receive courteous, efficient, and professional support. The role includes guiding front office or guest relations team members, resolving guest concerns, reinforcing operational procedures, and helping the property maintain strong service standards.

Key Responsibilities

• Lead and assist guest service or front office team members throughout assigned shifts.
• Support efficient guest arrivals and departures, including check-in and check-out.
• Respond to guest questions, complaints, and special requests in a polished and professional manner.
• Track service performance and make sure brand and company standards are consistently followed.
• Coach, develop, and support team members through training and day-to-day supervision.
• Create shift rosters and allocate work responsibilities as needed.
• Work closely with housekeeping, maintenance, and other departments to keep operations aligned.
• Oversee accurate billing, reservation handling, and cash management processes.
• Keep the lobby and guest-facing areas clean, organized, and presentable.
• Support VIP guest needs and manage escalations when required.
• Maintain operational records, reports, and logs with accuracy.
• Follow all health, safety, and internal policy requirements.

Qualifications

The employer is looking for someone with a Diploma or Bachelor’s degree in Hospitality Management or a closely related subject, along with 2 to 5 years of experience in hospitality or customer service. Prior supervisory exposure is an advantage. The ideal candidate should communicate clearly, work well with others, solve problems calmly, manage conflict effectively, and stay organized while juggling multiple priorities. Familiarity with hotel systems such as Opera or Fidelio is required, and the role demands flexibility to work shifts, weekends, and holidays.

Additional Information

The job is located at Souq Waqif Boutique Hotel By Tivoli in Doha, Qatar. Applicants should be prepared for shift-based scheduling, including weekends and public holidays.

Application Note

The source mentions email alerts for future openings, but no application link, deadline, or vacancy count is provided.