Guest Service Agent – Front Office & Night Audit
North St Marys, New South Wales, Australia · Vorübergehend
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- Erfahrung
- Beliebig
- Gehalt
- —
- Stellenangebote
- 1
- Veröffentlicht
- vor 2 Wochen
- Arbeitsmodus
- Im Büro
- Teilnahmeberechtigung
- Candidates with prior hotel front office or guest services experience who can work a rotating roster including weekends and some overnight shifts. A current RSA certification is preferred, or applicants should be prepared to obtain one.
- Wieder aufnehmen
- Bewerbung erforderlich
Stellenbeschreibung
Role overview
Holiday Inn Sydney St Marys is hiring an experienced Guest Service Agent to support both front office operations and night audit tasks. The position sits within a lively hotel environment where the focus is on delivering warm, efficient service and making each guest’s stay memorable from arrival to departure.
This opportunity combines guest-facing reception work with overnight audit responsibilities as part of a rotating schedule that includes mornings, afternoons, weekends, and some night shifts.
What you will do
- Welcome guests, manage arrivals and departures, and handle check-ins and check-outs.
- Respond to booking enquiries, reservations, and day-to-day guest requests.
- Provide consistent, high-quality service across all guest interactions.
- Support night audit activities, including end-of-day checks and reporting.
- Reconcile transactions and ensure accounts balance accurately.
- Follow hotel safety and security procedures as required.
- Work in coordination with hotel and club teams to keep operations running smoothly.
What we are looking for
- Prior experience in a hotel front office, reception, or guest services role.
- Night audit exposure is strongly preferred.
- Experience with IHG systems or other major hotel platforms is an advantage.
- Strong accuracy, organisation, and attention to detail.
- Clear communication skills and a polished presentation.
- A friendly, professional approach to guest service.
- Current RSA certification, or a willingness to obtain it.
- Availability for a roster that may include weekends and occasional overnight work.
What you can expect
- Flexible shift patterns.
- Complimentary onsite parking.
- Uniform supplied.
- Opportunities to grow and develop your career.
- A supportive workplace with a strong service-first culture.
Additional information
This is a temporary onsite position in North St Marys, New South Wales, Australia. Applicants should be comfortable balancing guest service duties with reporting, account reconciliation, and operational support during night audit periods.
With no salary details provided, compensation remains unspecified.