Front Desk Receptionist

About Stella Stays

Stella Stays is creating a new kind of hospitality experience, combining technology, design, and flexible living. Since launching in 2019, the company has grown quickly by offering fully furnished homes across MENA that can be booked online, moved into immediately, and enjoyed without paperwork or unnecessary friction.

The business is built around ambitious people who work well in fast-moving, high-growth environments and want to contribute to something innovative and impactful.

Role Overview

Stella Stays is hiring a Front Desk Operations Coordinator in Riyadh to keep daily property operations running smoothly, support excellent guest experiences, and coordinate effectively with internal teams and external partners.

Key Responsibilities

• Carry out daily arrival and departure inspections to confirm the property is ready and guests are satisfied.
• Monitor stock levels and oversee inventory control for in-house supplies.
• Coordinate and supervise cleaning and maintenance staff to ensure schedules are followed and work quality remains high.
• Arrange repairs and maintenance quickly to reduce disruption for guests.
• Track and submit daily, weekly, and monthly updates on property operations and guest feedback.
• Follow property documentation standards and quality control requirements.
• Respond to guest requests on-site in a professional and timely manner.
• Manage add-on service requests and work with the relevant vendors or service partners.
• Identify, source, and coordinate dependable service providers and negotiate suitable contract terms.
• Protect confidential information and maintain proper data control.
• Welcome visitors, clients, and partners in a courteous and professional way.
• Handle incoming phone calls, route them appropriately, and take messages accurately when needed.
• Manage incoming and outgoing mail as well as parcels.
• Keep the reception area neat, organized, and presentable.
• Support the team with additional administrative tasks as assigned.

Requirements

• A bachelor’s degree in Hospitality Management, Business Administration, or a similar field is preferred.
• Prior experience in front desk and operations coordination, ideally within hospitality.
• Strong ability to organize work, manage multiple tasks, and pay attention to details.
• Good communication and people skills for dealing with guests, partners, and stakeholders.
• Comfort using property management systems and related software tools.
• Ability to work independently, stay effective in a fast-paced setting, and make practical decisions.

Additional Information

The outlined duties are meant to describe the role’s main scope and may not include every task. Management may assign other related responsibilities as needed.