Front Desk Executive

Role summary

In this position, you will serve as the initial contact for visitors, vendors, field personnel, and employees. The job combines reception duties with administrative support, and it is important in projecting a polished corporate image while keeping daily front-office operations running smoothly. Because the work is within a regulated pharmaceutical setting, discretion, precision, and adherence to company and compliance standards are essential.

Key responsibilities

• Receive and assist visitors, distributors, auditors, regulators, and suppliers in a polished and welcoming manner.
• Oversee the reception area and ensure visitor sign-in procedures are followed according to internal policy and compliance rules.
• Answer and direct incoming calls, emails, and general enquiries promptly and accurately.
• Arrange meetings, appointments, and conference room reservations for management and different teams.
• Maintain visitor records, issue access passes, and help enforce security procedures when needed.
• Organize domestic and international air travel for staff, managers, and other business travellers in accordance with travel policy.
• Support visa and residence permit requests, renewals, and paperwork by coordinating with travel agents, embassies, and immigration offices.
• Plan travel schedules, hotel reservations, airport transport, and itineraries as required.
• Receive, register, and distribute parcels, official letters, and regulatory or commercial documents.
• Provide administrative support with filing, data entry, document tracking, and circulation of reports.
• Assist Human Resources and Administration with onboarding, employee movements, and internal communication.
• Keep the reception and shared areas tidy, organized, and professionally presented at all times.
• Manage complaints and routine issues in a professional way and escalate them appropriately.

Requirements

• HND or bachelor’s degree in Business Administration, Office Management, or a closely related discipline.
• 3 to 5 years of experience working as a receptionist, front desk executive, or administrative officer.
• Good knowledge of confidentiality, compliance practices, and document handling requirements.
• Competence in MS Office tools, including Word, Excel, and Outlook, plus basic office administration systems.
• Strong skills in organization, multitasking, and time management.

Additional information

This is a full-time onsite role based in Accra, Greater Accra Region, Ghana. No salary, number of vacancies, start date, or application deadline was provided in the source.