Front Desk Agent

About the role

IHG Hotels & Resorts is looking for a Front Desk Agent to join its team in Doha. This position sits within a global hospitality group focused on creating warm, memorable stays through genuine service, attention to detail, and a welcoming guest experience. The property is located in the heart of Doha’s business district, close to major banks and only about 15 minutes by car or via complimentary shuttle from Hamad International Airport. Nearby landmarks include the Museum of Islamic Arts and Souk Waqif. The hotel complex includes 378 guestrooms and suites at Crowne Plaza and 307 guestrooms at Holiday Inn, all equipped with modern conveniences and high-speed wireless internet.

What you will do

• Welcome guests at arrival, complete check-in formalities, hand over room keys, and share details about hotel facilities and room directions.
• Collect the identification documents required at check-in in accordance with local legal rules.
• Handle incoming calls quickly and professionally.
• Promote room upgrades wherever possible to help improve revenue.
• Receive, document, and manage guest calls, requests, questions, messages, and concerns.
• Maintain accurate records of guest preferences in the system.
• Process check-outs, including any outstanding or disputed charges, with accuracy and professionalism.
• Handle cash and card payments according to established hotel procedures.
• Manage guest safety deposit boxes by issuing, controlling, and releasing them according to hotel policy.
• Escalate unresolved guest issues or special requests to the appropriate manager for monitoring or follow-up.
• Resolve guest complaints using the hotel’s service recovery approach.
• Follow all safety, security, and emergency procedures; report incidents, breaches, suspicious activity, or health and safety concerns immediately to the supervisor or manager on duty.
• Carry out additional tasks as assigned, such as room tours, concierge support, and special guest requests.

What we’re looking for

• A bachelor’s degree in Hotel Management or a similar field.
• 2 to 3 years of experience in reception or guest services within a 5-star hotel.
• Strong written and spoken English communication skills.
• A pleasant and professional personality with strong interpersonal skills.
• Excellent problem-solving ability and the confidence to handle guest issues calmly.
• Previous experience using Opera or a comparable hotel system.

Why join us

You’ll be part of a workplace that values individuality, supports career growth, and encourages employees to build their own path. The company offers competitive pay, a full uniform, hotel room discounts, and access to strong training opportunities. The culture is built around inclusion, respect, and a sense of belonging, with a focus on helping colleagues do their best work and feel well both inside and outside the workplace.

Additional information

IHG Hotels & Resorts is committed to equal employment opportunity and welcomes applicants from all backgrounds. Hiring decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. The organization promotes trust, support, acceptance, and inclusive teamwork. Candidates who do not meet every requirement are still encouraged to apply if they believe they are a strong match for the role.