ERP & Systems Administrator

Role overview

We are looking for an ERP & Systems Administrator to oversee day-to-day ERP administration and provide support for other core business applications used across the organization. This position reports to the Head of IT and works closely with infrastructure, server, network, and business teams.

ERP administration

The core focus of this role is managing ERP access, structure, and user support. You will handle account creation, updates, and deactivation; assign permissions; and ensure role-based access controls and segregation of duties are properly maintained. You will also keep the ERP organizational setup accurate, including entities, departments, business units, and approval chains.

In addition, you will help business users by reviewing process-related issues, explaining system workflows, supporting transactions, gathering missing details, and escalating technical or configuration problems to the vendor or implementation team when needed.

Other systems support

Beyond ERP, you will assist with internal business systems by managing access, carrying out basic configuration tasks, and supporting users with functional and system-related queries. This includes helping with data changes, preparing reports, analyzing issues, and coordinating between users, IT teams, and external vendors.

Coordination and execution

You will carry out tasks assigned by the Head of IT, work in coordination with server and network administrators, and support testing activities during system upgrades or changes.

Audit and compliance

The role also includes maintaining records of user access, supporting audit activities, and helping ensure adherence to internal IT policies and controls.

Experience and KPIs

Applicants should bring at least 4 years of experience in ERP or systems administration. Success in this role will be measured by how quickly access requests are fulfilled, how accurately roles are assigned, how few audit issues are found, how satisfied users are, and how efficiently requests are handled.

Required background

Experience with any ERP platform is expected, such as Oracle, SAP, Dynamics, or Odoo. Familiarity with user roles, permission management, and access control is essential. Experience with Oracle Fusion is an added advantage.