Customer Service Representative

About the company

Concentrix is a worldwide customer experience specialist that helps organizations build stronger relationships with their customers. Its work spans customer engagement, technical support, and digital transformation, backed by modern technology and a service-focused approach. The organization emphasizes inclusion, ongoing learning, and professional conduct while continuously investing in employee development so teams can adapt to changing client needs across global markets.

About the role

This role is for a careful and service-driven Customer Service Representative to support customers across phone, email, and chat channels. You will act as the first point of contact for customer questions, technical concerns, and service requests, making sure each interaction is handled professionally and positively. The position suits someone who communicates well, stays calm in a busy environment, and is eager to improve customer experiences through empathy and problem-solving.

Responsibilities

• Handle incoming customer questions quickly and professionally through phone, email, or chat while maintaining a high standard of service.
• Investigate customer concerns and provide clear answers, practical solutions, and timely issue resolution.
• Record customer conversations and transactions accurately in the CRM system.
• Check back with customers to confirm their issues have been resolved and that they are satisfied with the outcome.
• Work with teammates and other departments to address complicated cases and strengthen service quality.
• Follow company procedures, policies, and quality expectations to ensure consistent support delivery.
• Take part in regular training to stay current on products, processes, and customer service methods.
• Help build a constructive team culture by exchanging feedback and useful best practices.

Requirements

• High school diploma or an equivalent qualification is required; a college degree is preferred.
• Strong spoken and written communication skills are essential.
• Ability to manage several tasks at once in an organized way.
• Previous exposure to customer service or a related role is helpful but not required, as training will be provided.
• Good troubleshooting and problem-solving ability, along with patience and a customer-first mindset.
• Basic computer literacy and familiarity with CRM tools would be an advantage.
• Must be legally authorized to work in Canada.

Benefits

• Comprehensive health coverage, including medical, dental, and vision plans.
• Paid time off.
• Company-run wellness initiatives.
• Opportunities for career growth through training and development.
• Recognition programs and a collaborative, inclusive workplace.
• Flexible work arrangements may be available based on the role and location.

Additional information

The position is mainly sedentary and requires regular use of a computer, keyboard, telephone or headset, and other office equipment as part of the core duties.

Equal opportunity

Concentrix follows an equal employment opportunity approach and does not discriminate based on race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other protected category under provincial human rights laws.

Reasonable accommodation

Candidates with disabilities are encouraged to apply, and the company is committed to an accessible recruitment process. If accommodation is needed during any stage of application or interview, the applicant may request support and all details will be handled confidentially for that purpose.

Artificial intelligence in hiring

The recruitment process may include AI-based tools to help screen and/or assess applications, resumes, and other submitted materials.

Work authorization

Only applicants who are legally permitted to work in Canada will be considered.

Additional note

The source also mentions information about available work provinces and equal employment opportunity for applicants, with a reference to further details being available through a link.