Customer Service Executive

About the Company

Policybazaar is a major insurance marketplace and fintech company in India, focused on helping households stay financially protected. The organization was founded in 2008 with the goal of improving awareness around insurance and has played a strong role in making life and health insurance more accessible. It is supported by prominent investors and includes group businesses such as Paisabazaar.com, Docprime, QuickFixCars, Policybazaar.ae, and Zphin.

Role Summary

The company is looking for energetic and self-driven professionals in Gurugram to act as the first point of contact for customers. The position involves handling customer interactions, promoting financial products where relevant, and ensuring a smooth and positive service experience.

Key Details

• Location: Gurugram, Sector 44
• Employment: Full-time, permanent
• Compensation: INR 2.67 lakhs to 4.5 lakhs per year, plus unlimited performance-based incentives
• Experience range: 0 to 4 years
• Education: Any graduate

Responsibilities

• Address customer questions professionally over phone-based communication channels.
• Support customers end to end in resolving complaints, service issues, and other queries.
• Maintain a high standard of customer satisfaction and contribute to a positive brand image.
• Use persuasive communication to assist customers and support business objectives.

Candidate Profile

• Freshers are welcome, and prior customer support experience is helpful but not compulsory.
• Strong verbal communication, interpersonal skills, and active listening are important.
• Ability to handle customers confidently with good negotiation and persuasion skills.
• Basic computer knowledge and comfort with common office software are expected.
• The role suits quick learners who are motivated, focused on results, and comfortable working in a team.

Growth and Incentives

• The role offers a performance-led work environment with unlimited monthly incentives.
• Employees gain exposure to financial products and a wide range of customer segments.
• There are structured learning opportunities and scope for faster internal career growth.

Application Details

Interested candidates can share their updated resume by email or via WhatsApp for an immediate interview opportunity. The contact person mentioned is Bani Kaur from Human Resources.

Additional Information

Industry: Insurance

Department: BFSI, Investments & Trading

Role category: Banking Operations

Role type: Customer Service Executive

Eligible applicants: Any graduate