Customer Service Agent / English

About the company

Alorica is a global customer experience organization with a workforce of more than 100,000 people, focused on delivering excellent service for customers across the world. The company supports leading brands and values enthusiasm, strong performance, and career growth.

Why this role stands out

In this position, you will join a collaborative and energetic environment where you work with a varied team of professionals. The role is designed for people who want to build their careers while receiving structured training, competitive pay, and access to strong employee benefits.

Compensation and benefits

• Base pay of up to INR 3.80 LPA, depending on the campaign assigned
• Unlimited referral rewards
• Performance-based incentives
• Statutory benefits plus additional benefits beyond the legal minimum
• Paid training starting from day one
• On-site cafeteria
• One-way transportation between 8:00 PM and 8:00 AM
• Free parking
• Wellness initiatives and skill-building programs

Key responsibilities

• Respond to customer queries by voice and provide accurate, timely solutions
• Maintain a consistently professional approach in all interactions
• Manage escalated issues calmly, tactfully, and with professionalism

Requirements

• Advanced command of English
• Completion of at least 10+2 schooling
• Availability for a full-time schedule
• Ability to provide documents such as education certificates, PAN card, Aadhaar card, and experience letters if relevant
• Clear communication and strong interpersonal abilities
• Capability to handle multiple tasks and work with a sense of urgency
• Positive, solution-focused attitude
• Good empathy and the ability to understand customer concerns
• Willingness to work entirely from the Bengaluru office, without remote or hybrid flexibility

Preferred profile

• Prior experience in call centers or customer service is an advantage, though training will be provided
• Comfort with switching between multiple browser tabs
• Basic familiarity with Microsoft Windows and web-based tools, or a willingness to learn them quickly
• Ability to work well in a team and contribute to a collaborative workplace

Additional information

This is an on-site role based in Bengaluru, India. Graduation is not required for this position.