Customer Delivery Driver - Llanelli Extra

About the role

As a Customer Delivery Driver, you’ll represent Tesco on the road and deliver shopping to customers’ homes. The role is varied, active and practical, and it involves much more than driving alone — it’s also about providing friendly service and helping customers in a reliable, considerate way.

The work is physical, hands-on and different every day. You’ll usually work independently while making deliveries, but you’ll have support from managers and colleagues at the store or base whenever needed. The role suits people looking for flexibility, job security or a change in career direction, and Tesco welcomes applicants from all backgrounds.

Availability window and working hours

The expected availability windows for this role are:

• Sunday: 08:00 to 18:00
• Monday: 16:00 to 23:00
• Friday: 15:00 to 22:00

The hourly rate starts at £14.18, rising to £15.45 for stores located inside the M25. Depending on location, extra payments may also be available.

New starters are normally offered a minimum of 16 guaranteed hours per week. There are also opportunities to work at least 12 hours weekly for candidates who want fewer hours. Contracted hours are scheduled within the availability windows above, and shifts are confirmed with 3 weeks’ notice. Tesco will still consider candidates whose available times are close to, even if not exactly matching, the advertised windows.

Responsibilities

Your main duty is to complete the customer shopping journey safely and smoothly by making timely deliveries and handling products with care.

What you’ll do

• Keep the delivery van and trays clean, tidy and organised.
• Leave the yard area clean, orderly and free from litter or waste.
• Make sure trays are cleaned as part of the tray-wash process.
• Load the van when required and check that it is roadworthy before setting off.
• Speak with customers about any order changes, including unavailable items and substitutions, and offer refunds for anything they do not want.
• Treat all products and deliveries with the same care you would give your own belongings.
• Explain that substituted items will not be charged at a higher amount.
• Deliver orders within the customer’s chosen time slot.
• Call the customer before arriving if you expect to be early.
• Contact the store or centre if you are going to be 30 minutes or more late.

Requirements

• Ability to build positive working relationships and contribute to a strong team atmosphere.
• Friendly, respectful and welcoming approach with both customers and colleagues.
• Willingness to understand customer needs and show appreciation.
• Ability to respond quickly when customer needs change and to adapt to new situations.
• Motivation to go beyond expectations while balancing work and personal commitments.
• Confidence to share improvement ideas with managers and team members.
• Full or automatic UK/EU/EEA driving licence held for at least 12 months.
• No more than 3 penalty points on the driving licence.
• Ability to follow GB Domestic Driving Rules.

Benefits

• Holiday entitlement starting at 20 days plus a personal day, increasing to 22 days after 12 months, plus bank holidays.
• Flexible working requests accepted from the first day.
• 10% discount and 15% off on pay day weekends, with potential annual savings of up to £2,000 through the Colleague Clubcard, plus an extra card for family outside your home.
• Free wellbeing support services covering mental, physical and general life needs.
• Life cover worth five times your pay and an award-winning pension with employer matching contributions up to 7.5%.
• A choice of benefits such as discounts, shares and cycle-to-work options.
• Uniform supplied and workplace policies designed to support major life events.
• Access to colleague networks that bring people together from different backgrounds.

About Tesco

Tesco aims to be every customer’s favourite way to shop, whether they are at home or on the move. The company’s purpose is to serve customers, communities and the planet a little better every day. It is committed to being a responsible and sustainable business for all stakeholders.

Tesco places strong emphasis on diversity, equity and inclusion, with a goal of making sure everyone feels represented and able to be themselves at work. Flexible working conversations are welcomed throughout the application process to support people at different life stages, including early careers, caregiving, retirement, parenthood and other personal circumstances.

Additional information

Tesco only hires people who have passed school-leaving age. In cases where the role involves working before 6:15 am, after 9:45 pm, or in areas such as the warehouse, beers, wines and spirits, counters, bakery or driving, candidates must be over 18.

Where applicant numbers are very high, the role may close earlier than the stated end date so applications can be managed fairly. Individual feedback will only be provided to candidates who attend an interview.

Tesco is a Disability Confident Leader and is committed to an inclusive, accessible recruitment process.