Client Success Advisor

Role overview

This opportunity is being shared on behalf of a partner organization, which handles applications and the remaining hiring steps. The partner is seeking a Client Success Advisor located in Canada.

The role is focused on delivering an excellent client experience and helping customers realize the full value of the services provided. You will oversee a portfolio of strategic accounts, serve as the primary operational and advisory contact, and work across multiple interactions to strengthen relationships, improve satisfaction, and support growth. The position blends account management, data-led planning, and commercial support to improve retention, expansion, and overall client outcomes. In close collaboration with internal teams, you will turn client objectives into actionable success plans and help ensure dependable service delivery. You will also look for risk signals, adoption shortfalls, and new opportunities that can improve performance. This is a hands-on, client-facing role for someone who enjoys working in fast-moving, international settings.

Accountabilities

• Oversee a portfolio of moderately complex client accounts and act as the key contact for service, relationship, and operational matters.
• Create and update structured client success plans that support business objectives, including governance, risk reduction, and adoption initiatives.
• Provide commercial teams with analysis and recommendations that support renewals, expansion opportunities, and reliable forecasting.
• Walk clients through product functionality, proven practices, and roadmap changes so they can gain more value and remain engaged over the long term.
• Facilitate business reviews, performance conversations, and planning meetings involving multiple senior stakeholders.
• Keep CRM information and client KPI data current in Salesforce to maintain visibility and performance monitoring.
• Spot recurring risks, service weaknesses, and improvement areas across accounts and regions.

Requirements

• At least 4 years of experience in client success, account management, or an operational customer-facing role.
• Demonstrated success in managing several client relationships while delivering measurable results in retention, satisfaction, and growth.
• Strong executive-level communication and stakeholder management skills, including experience working with senior leaders such as executives in HR, finance, or operations.
• Ability to apply data and insights when building success plans and shaping engagement strategies.
• Background in global or multi-market environments with client portfolios of moderate complexity.
• Exposure to workforce solutions or HR services is highly desirable.
• Well-developed organization, negotiation, and problem-solving abilities, paired with a proactive, client-first approach.

Benefits

• Fully remote-first working model with flexibility and support for work-life balance.
• Competitive pay package with potential eligibility for an annual bonus or incentive program.
• Recognition and reward initiatives tied to performance and company values.
• Access to flexible coworking spaces for client meetings or focused work when required.
• Opportunity to work in a global environment and collaborate with colleagues across regions and cultures.
• Ongoing learning and development support through dedicated platforms.
• Inclusive, people-centered culture that values contribution, recognition, and growth.

Additional information

This position is managed through a partner hiring process. Applications are reviewed through an AI-assisted matching system designed to shortlist candidates against the role’s core criteria. The shortlisted profiles are then shared with the hiring company, and the company’s internal team handles interviews, assessments, and final selection.

Data privacy notice

By applying, you consent to the processing of your personal data for candidate evaluation and sharing relevant details with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. You may request access, correction, deletion, or objection to processing at any time.

Artificial intelligence tools may be used to assist with parts of the hiring workflow, including application review, resume analysis, response evaluation, and identification of possible inconsistencies or verification signals in the materials submitted. These tools support the recruitment team but do not replace human judgment, and the final hiring decision is made by people. For more information about data handling, you may contact the team directly.