Client Relations Officer

Role Overview

The Client Relations Officer is responsible for managing the full administrative workflow involved in issuing and updating trade licenses. This position also handles related questions from clients and professional partners, while keeping the CRM system accurate and up to date so work moves efficiently and applications are completed within the expected turnaround time.

Responsibilities

• Share license-related guidance with clients and professional partners while following internal timeframes and procedures.
• Prepare quotations and provide the required license documentation to clients and professional partners.
• Keep the CRM updated on a regular basis while managing assigned work.
• Review documents carefully, including passports, application forms, and resolutions, to ensure the information is correct.
• Reply to emails and queries from partners and clients across different license-related situations.
• Deliver a high standard of customer care that protects the company’s reputation and credibility.
• Build and maintain strong long-term working relationships with clients and professional partners.
• Address complaints and work toward effective solutions that support client satisfaction and retention.
• Work closely with the sales, finance, and renewals teams.
• Complete any additional job-related tasks assigned by management.

Requirements

• Fluency in English is mandatory.
• Knowledge of additional spoken languages is considered an advantage.
• Intermediate-level computer skills are required, including MS Office.
• Strong customer service ability, with clear communication over the phone, by email, and occasionally in person.
• High attention to detail.
• Experience in customer service or client relationship management is beneficial.

Benefits

• 24 working days of annual leave.
• Annual return flight to home country.
• Life insurance coverage.
• Medical insurance, with the option to upgrade at personal cost.
• Bonus scheme available in relevant departments.

Additional Information

This position is based in Dubai, United Arab Emirates, and follows a full-time, onsite work arrangement. The role centers on supporting trade license administration, maintaining accurate records, and ensuring a smooth client experience throughout the process.