Care Coordinator (Shift: 8:00 - 5:00pm EST)

About TailorCare

TailorCare is reimagining how specialty care is delivered. Its care program uses a highly personalized, evidence-led approach to help improve outcomes for patients dealing with joint, back, and muscle conditions. The team reviews each patient’s symptoms, medical history, preferences, and goals, then combines that information with predictive data and current clinical guidance to help guide them toward the most suitable treatment path.

The company values people with different backgrounds, experiences, and viewpoints. It is a collaborative, curious, and driven group focused on growing a fast-moving startup that helps reduce pain and improve lives. TailorCare operates remotely by default, and its corporate office is in Nashville.

About the Role

The Care Coordinator works on the inbound call center team and is often the first person patients speak with. The role centers on answering incoming calls, routing more complex concerns to the right team member, and supporting communication across internal and external care teams. Care Coordinators help create a supportive, patient-first experience by listening carefully, solving problems, and connecting patients with the right resources.

This is an hourly, non-exempt position.

Location

This position is fully remote.

Responsibilities

• Handle incoming patient calls and route escalated concerns to the right person or resource.
• Deliver strong customer service by listening attentively, answering questions, and escalating issues when needed.
• Reach out for, request, and gather required documentation from patients and community providers.
• Assist care teams with non-clinical and operational tasks.
• Receive patient referrals through inbound fax.
• Record patient conversations and important details accurately.
• Complete assigned follow-ups on time to keep care coordination moving smoothly.
• Take on additional duties as needed.

Required Qualifications

• High school diploma or GED, or a higher level of education.
• Background in resolving escalated customer service issues.
• Working knowledge of Google Workspace tools, including Google Docs, Gmail, Google Calendar, Google Slides, and Google Sheets.
• Ability to use Google Sheets for creating, editing, sorting spreadsheets, and handling basic analytical formulas such as VLOOKUP.
• Experience working with phone and fax systems.
• Prior EMR experience; Athena or Epic experience is preferred.

Preferred Qualifications

• Associate degree or above.
• Typing speed of at least 40 words per minute.
• Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Technician, or in another clinical or administrative healthcare role.

Skills

• Technical self-management and continuous learning
• Customer service and issue resolution
• Interpersonal communication
• Active listening and clear verbal communication
• Confidentiality and conflict handling
• Reliability and punctual attendance
• Accountability and follow-through
• Initiative and adaptability

What’s In It For You

• Meaningful work with the chance to make a real difference for patients and teammates.
• Remote-first setup, with a hybrid option available in Nashville.
• Generous PTO and holiday time.
• Paid parental leave and support for work-life balance, with flexibility and autonomy.
• Benefits starting on day one, including medical, dental, vision, life, and disability coverage, wellness resources, and an employer HSA contribution.
• 401(k) plan with employer match and a focus on equitable compensation.
• Inclusive team culture where honest feedback, collaboration, and authenticity are encouraged.

Equal Opportunity Statement

TailorCare is committed to building a diverse team and welcomes candidates from all backgrounds. The company is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity or expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military status, or veteran status.