Analyst, Customer Relationship Management (CRM)

Role overview

This position supports customer and patient engagement as well as retention programs across owned communication channels such as email, push notifications, SMS, and similar touchpoints. The focus is on helping execute campaigns, reviewing campaign performance, and supporting testing initiatives, including A/B experiments, to strengthen engagement, retention, and overall business results.

The role calls for someone who understands campaign operations, pays close attention to detail, and brings solid analytical thinking. You will work closely with CRM Operations, Insights & Analytics, Creative, Legal, and Brand Marketing teams to convert business goals into campaign plans and structured test-and-learn efforts.

What you'll do

• Carry out day-to-day operational work tied to specific customer loyalty and insights activities, including support for vendor coordination, pharmacy insights, customer insights, pricing and promotion, and consumer research.
• Build detailed analyses to examine trends in key focus areas.
• Help develop and improve standard programs that increase consumer awareness, expand market share, improve efficiency, and support business priorities.
• Contribute to the creation of new initiatives and the enhancement of existing ones to meet performance goals.
• Run ad hoc analyses and suggest practical, innovative options that support business strategy.
• Research market and industry developments to identify trends and proven practices.
• Assess performance trends and help design and implement process or program improvements.
• Review results against departmental targets and objectives.
• Support the monitoring of team strategies and objectives.
• Identify root causes of issues, document them clearly, and communicate findings to help remove blockers and implement effective fixes.
• Work with internal and external partners to complete assigned work and exchange moderately complex information related to the role.
• Question existing approaches in a constructive way to find better methods and improved outcomes.
• Contribute ideas and input during team meetings to help drive program success.
• Handle smaller projects and may own some workstreams as needed, keeping stakeholders updated and ensuring work is delivered on time and within budget.
• Continuously build knowledge and understanding of the assigned functional area.

Requirements

• Bachelor's degree, or a high school diploma/GED combined with at least 3 years of experience in promotions, marketing, retail, analytics, pricing, consumer packaged goods, insights, vendor collaboration, consumer research, inventory, category management, or business analysis.
• Hands-on experience with Microsoft Office Suite.
• Strong time management skills, including the ability to prioritize, stay organized, track details, and meet deadlines across multiple projects with different timelines.
• Ability to analyze and report data to spot issues, trends, and exceptions, then use those findings to improve results and solve problems.
• Experience working with internal and external stakeholders to build strategies that meet team goals, budget limits, and deadlines.
• Willingness to travel up to 10% or more for business needs, both within and outside the state.
• Preferred: experience with CRM or marketing technology platforms such as Adobe Campaign, Salesforce Marketing Cloud, or Braze.
• Preferred: familiarity with SQL, dashboarding tools, or customer analytics platforms.
• Preferred: background in retail, loyalty, healthcare, pharmacy, or e-commerce settings.
• Preferred: understanding of the customer lifecycle and retention strategy.

About the company

Walgreens was established in 1901 and serves nearly 9 million customers and patients each day through approximately 8,500 stores across the United States and Puerto Rico. With around 220,000 team members, including nearly 90,000 healthcare service providers, the company focuses on being the preferred choice for pharmacy, retail, and health services while building trusted relationships that support healthier futures for customers, patients, team members, and communities.

Additional information

Qualified applicants with arrest and conviction records will be considered for employment.

The position will stay open until it is filled.

Pay transparency is emphasized for this role. The stated salary range is $63,100 to $101,200 on a salaried basis, and the final offer will depend on factors such as geography, skills, abilities, education, experience, and other relevant considerations.

Benefits information is available through the employer benefits page.

Location

Deerfield, Illinois.