Agent Oversight Analyst

Role overview

Western Union is hiring an Agent Oversight Analyst in Auckland, New Zealand to help run the agent oversight program in coordination with other Western Union entities and agents across the country. The role focuses on AML/CTF compliance support, review of agent compliance programs, and back-office follow-up on identified improvement areas.

Key responsibilities

• Support anti-money laundering and counter-terrorist financing compliance for new and existing Western Union agents and affiliates by assessing whether their compliance programs are effective for money services businesses.
• Review controls and compliance practices, then provide analysis and recommendations to strengthen internal processes and AML compliance arrangements for agents.
• Handle back-office tasks connected to agent oversight activities and follow up with agents that have improvement points flagged by the front office.
• Contribute to special assignments and projects as allocated by management.

Requirements

• At least 3 years of experience in a compliance-related role.
• A bachelor’s or master’s degree is preferred.
• Strong written and spoken communication skills.
• Good analytical thinking and problem-solving ability.
• Capacity to interpret industry standards, assess compliance status, and use sound judgment to form conclusions.
• Ability to manage multiple tasks efficiently.
• Strong interpersonal skills and a customer-oriented approach.

Work arrangement

Western Union emphasizes in-person collaboration, idea sharing, and problem-solving whenever practical. For this role, there is no fixed office location to report to, but the employee will need to coordinate with their manager on any expected in-person collaboration activities.

Benefits

• Short-term incentives may be available.
• Access to multiple health insurance options.
• Accident and life insurance coverage.
• Access to development platforms and learning tools.
• 20 days of leave in New Zealand.
• Parental leave support.
• Health and wellness program.
• Referral program.

Additional details

All candidates must complete assessments as part of the application process. These assessments are handled through a third-party provider, and applicants will need to provide their name and email address for processing. Questions about the assessment process can be directed to careers@westernunion.com.

The company states that it is committed to an inclusive workplace and does not discriminate on the basis of race, color, national origin, religion, political affiliation, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, or veteran status. Reasonable accommodation will be provided to applicants, including those with disabilities, during recruitment in accordance with applicable laws.

The listed application window is an estimate of when the role is expected to remain open and may be updated if the deadline changes or the position is filled earlier.

Reference: JR0127867. The estimated posting end date is 07-06-2026.