Admissions Officer

About AlephYa Education

AlephYa Education is a UAE-based education group that develops and runs schools across the GCC. Its mission is to help students grow into globally minded citizens while staying connected to their cultural roots. The schools focus on quality education that is accessible and affordable, and the brand name reflects a journey from beginning to end, inspired by the first and last letters of the Arabic alphabet.

Role Overview

Based in Abu Dhabi and reporting directly to the Registrar, this school-based role manages the admissions journey from first enquiry through to enrolment. The position is central to delivering a smooth parent experience, safeguarding admissions compliance, and acting as a bridge between families and internal teams.

Key Responsibilities

• Serve as the first contact for prospective parents through phone, email, and face-to-face interactions, ensuring a warm and professional experience.
• Arrange guided school tours and coordinate trial days or assessment sessions for applicants.
• Handle enquiries, applications, offer letters, acceptances, and waitlists in line with Registrar instructions.
• Keep admissions records current and accurate, including CRM data, files, and supporting documents.
• Organize assessments and interviews by coordinating schedules with academic colleagues and managing parent communication.
• Support the Registrar in tracking available seats, waitlists, and expected enrolment numbers.
• Prepare weekly and monthly admissions reports for the Registrar and school leadership.
• Assist with the yearly enrolment cycle, including re-enrolment, contract administration, and student registration with the relevant authorities.
• Ensure admissions activities comply with ADEK and KHDA rules, including document checking and record maintenance.
• Manage transfer certificates, passports, visas, and coordination with government relations where required.
• Oversee the admissions inbox and both physical and digital filing systems to keep documents easy to retrieve and securely archived.
• Update CRM and SIS systems daily to maintain accurate data and support pipeline reporting.
• Support open days, information sessions, and outreach activities with feeder schools.
• Provide administrative assistance during busy periods such as exams, orientation, and data transfers.

Qualifications and Experience

• A bachelor’s degree in education, business, or a closely related field is required.
• At least 2 years of experience in admissions, customer service, or administrative work within an educational environment is preferred, ideally in the UAE.
• Strong working knowledge of MS Office is needed, along with exposure to CRM or MIS platforms.
• Understanding of UAE admissions regulations, especially ADEK and KHDA compliance, is important.
• Excellent communication, organization, attention to detail, and teamwork skills are essential.

Personal Attributes

• Professional, service-oriented, and able to respond calmly and effectively under pressure.
• Respectful of cultural differences and strong in interpersonal communication.
• Well organized, proactive, and capable of managing multiple tasks at once.

Reporting and Collaboration

• Reports to the Registrar.
• Works closely with the Registrar, Admissions Manager, Marketing Team, Academic Staff, and Government Relations.
• Interacts with prospective families, feeder schools, relocation agencies, and external authorities.

KPIs and Success Measures

• Responding to enquiries within around 24 hours.
• Improving conversion from enquiry to application and from application to enrolment.
• Maintaining accurate records and passing compliance audits.
• Achieving strong parent satisfaction feedback.
• Attending and supporting admissions events consistently.

Employment Terms

• This is a full-time, on-site position with flexibility needed for assessment days and events.
• A valid UAE work permit is required, along with background and child protection clearance.
• The salary is competitive and aligned with Abu Dhabi private school standards.

Role Impact

This position acts as the Registrar’s key support partner, strengthening operations, maintaining compliance, and ensuring an excellent admissions experience for families.